How to Manage Outcomes

Begin with the end in mind

  • Based on Stephen Covey’s 2nd Habit of Highly effective People; visualise with your team what you want to happen at the end.
  • Define the action steps that need to be taken to achieve the end visualised.
  • Agree time lines to the actions that have been defined.

Produce SMART outcomes

  • Develop SMART outcomes  – Ensure that they are: Specific, Measurable, Achievable,  Relevant and Time bound.  An example: to increase profits (specific) by 20% (measurable & achievable)  for our department/company (relevant) by 31 December 2014 (time bound).

Develop an outcome schedule

  • Map out by month the outcomes that need to be achieved to deliver the desired end.
  • Agree who is accountable for ensuring the outcomes are delivered as per the schedule.
  • Create a tracking and reporting process to monitor the progress being made.


140728 bpd logo clear backgroundThis business tip is sponsored by BPD Associates Limited, a JobsTT partner.   If you want support in developing yourself and/or your team on this topic, please visit