Build specific, measurable, achievable & relevant goals

• State what will be accomplished at the end – increased profits/sales, increase in employee/customer satisfaction – Specific!
• Quantify the improvement you desire – increase by 20%, increase by 1,000 etc. – Measureable!
• Look back at trends or define the goal in steps to ensure the goal is Attainable/Relevant!

Produce timelines (ensure time bound)

• Decide on the overall completion date.
• Assign timelines for each major milestone.
• Publish the outcomes so they are visible – this aids accountability.

Delevop an action plan

• Create your action plan with your team i.e. the tasks with completion dates.
• Develop outcomes to address possible obstacles.
• Share the workload with your team.

This business tip is sponsored by BPD Associates Limited, a JobsTT partner.   If you want support in developing yourself and/or your team on this topic, please visit www.bpdassociates.com.