Be honest and transparent

• Share accurate and timely information even if it highlights your mistakes (it’s ok, you’re only human).
• Tell the truth with tact by providing constructive feedback and leaving the recipient empowered to act.
• Always communicate the contribution others have made so as to not take credit for other people’s work

Promote consistency

• Do what you say and say what you do.
• Lead by example i.e. role model the ‘right’ behaviour.
• Be reliable, ethical and operate with integrity.

Demonstrate genuine care and concern

• Listen and consider others’ points of view with an open mind.
• Seek first to understand, and then to be understood.
• Aim for the best outcome for your colleagues, clients i.e. avoid me, me, me and promote we, we, we.

This business tip is sponsored by BPD Associates Limited, a JobsTT partner.   If you want support in developing yourself and/or your team on this topic, please visit www.bpdassociates.com.