Description

• Ensure and enforce compliance to Company’s motor “Speed, Quality, Convenience and Customer Satisfaction”.
• Ensure all locations issues, complaints and requests are logged reported and followed up on to ensure minimum down time of the operations. This includes: Maintenance, Transports, Service, etc.
• Ensure all company’s assets are balanced and accounted for daily as necessary.
• Ensure your assigned locations does not exceed their assigned monthly budgets.
• Review daily stock reports and query any shortages / overages as necessary. Minimizing and holding teams accountable for wastages.
• Ensure all locations are equipped with the necessary tools, maintenance, supplies, forms etc. to manage its operations efficiently and effectively.
• Conduct daily visits at all locations to ensure quality assurance and policy compliance correcting and coaching staff on any shortcomings, as it relates to Wash & Dry procedures, Interior, Quality, Cleanliness of the location, Customer Service / Cashier interactions
• Liaise with Customers to ensure service satisfaction, addressing any complaints as they occur.
• Attend fortnightly meetings and report on location’s performance.
• Know and enforce the work system, rules and policies of the company.
• Monitor labor hours and chemical usage to minimize cost. 
• Monitor inventory levels for efficient operations and account for usage.
• Complete and submit executive reports of the complete status of the branch, as well as immediate reports of accidents and inconveniences. 
• Resolve matters relating to customers and subordinates in a timely manner, seek advice from support services (HR, Operations, Finance) as necessary.
• Address and document incidents of infractions/ non-compliance with Company policy and situations where employee recognition is warranted.
• Conduct performance reviews, motivate team members, and create effective strategies to increase productivity and performance.
• Prepare and deliver presentations/reports/briefs etc. as required.
• Performs any other related duties as assigned by the Operations Manager.

• A Bachelor’s Degree in Business Management/Administration or Operations Management or related discipline from an accredited academic institution
• Minimum of 3 years’ experience in Operations in a managerial capacity
• Demonstrated track record of improving business/quality processes and managing costs
• Good knowledge of different business functions including Health and Safety
• Strong leadership qualities; ability to mentor and train employees
• Excellent communication, presentation and negotiation skills
• Good knowledge of finance and accounting systems and procedures
• Highly organized, meticulous and detail oriented
• Superior work ethics
• Technical ability, basic knowledge of vehicles, tools and related equipment, computer literate with ability to use applicable software and applications
• Proactive and strategic nature
• Proficiency in Spanish is an asset