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Branch Manager


Port-Of-Spain or Newtown, North West Full time Posted On 01.27.2025 Employer

Description


Job Title: Branch Manager

POSITION OBJECTIVE:
The Branch Manager is focused on enhancing branch sales performance while minimizing costs, and ensuring that customer service, warehouse/ distribution and other customer experience components work well to deliver a great customer value proposition. This position is based at the Sealots Branch.
 
DUTIES & RESPONSIBILITIES:
  • Manage and execute activities to improve the day to day operations of the branch
  • Ensure that items are adequately stocked and are priced competitively
  • Supervise the Retail Manager, Warehouse Supervisor and Yard Supervisor directly- and their staff indirectly- in a manner that achieves the sales and customer satisfaction targets of the branch, while adhering to company policies
  • Monitor the quality of customer service delivery and ensure that employees are maximizing opportunities to sell products
  • Manage branch employee performance by coaching, motivating, counseling and disciplining employees; along with planning, monitoring and appraising job results to increase sales and ensure efficiency
  • Recommend and implement ideas for promotions, and ensure that approved promotions are merchandised to the company’s standards
  • Achieve pre-assigned budgets set after consultation with the Directors
  • Make recommendations for improvement of all relevant departments’ and activities
  • Partner with internal stakeholders to ensure the branch’s operations are efficiently managed. These stakeholders include Sales and Marketing, HR, Finance, Purchasing and Executive Management.
  • Address higher level customer queries and complaints, in keeping with company policy with a view to retaining customers and enhancing their experience at the branch
  • Prepare and submit weekly and monthly reports on established KPIs
  • Ensure compliance with health & safety legislation
  • Any other duties that are assigned by management as per job function
 
Required Knowledge, Skills and Abilities
  • Degree in Business Management, Marketing, Sales or related qualifications
  • Minimum 4 years’ management/ supervisory experience in the hardware sales/ FMCG industry
  • Excellent customer service, leadership and collaboration skills
  • Solid operational experience in managing inventory, warehouse and retail
  • Ability to work in a fast paced environment
  • Any other suitable combination of qualifications and experience

Bhagwansingh’s Hardware and Steel Industries Ltd


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Overview


Bhagwansingh’s Hardware and Steel Industries Ltd
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Job ID:

117954

Title:

Branch Manager

Location:

Port-Of-Spain or Newtown, North West

Category:

Retail

Salary:

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Employment Type:

Full time

Posted:

01.27.2025


Tags


Business-Strategic Management : General-Other: Business-Strategic Management, Store-Branch Management


Job Requirements


Required Knowledge, Skills and Abilities
  • Degree in Business Management, Marketing, Sales or related qualifications
  • Minimum 4 years’ management/ supervisory experience in hardware sales/ FMCG industry
  • Excellent customer service, leadership and collaboration skills
  • Solid operational experience in managing inventory, warehouse and retail
  • Ability to work in a fast paced environment
  • Any other suitable combination of qualifications and experience

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