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Customer Service Manager

Permanent Full Time Posted On 12.04.2019 Expire On 12.17.2019 Employer


Objective and Purpose: To be responsible for the overall efficient running of all Customer Service Department including but not limited to: Port of Spain and San Fernando.
Key Responsibilities:-
Monitor, control and ensure the efficiency of the following tasks at each site:
  • Ensure that at all times there is proper accounting for all Antibiotic, Narcotic and controlled items under the Pharmacist’s purview.
  • Ensure that staff under your supervision perform their duties efficiently and effectively.
  • Ensure that customers queries are satisfactorily handled by your staff to a conclusion.
  • Monitoring and recommend changes/improvements to all relevant systems, procedures and/or controls in the areas under and adjacent to your control.
  • Handle orders for internal customers, e.g. MSD, Seven Seas, Servier, Allegan, Janssen-Cilag.
  • Order goods for warehouse using sales as a guide.
  • Evaluate demands on telephone orders and walk-in customers and fill in where necessary.
  • Monitor performance of the Customer Service Reps, i.e. handling of external customers and internal customers; accuracy of work and initiative and coach where necessary.
  • Accept cash and cheques from previous deliveries from Van Drivers and/or delivery personnel.
  • Prepare Daily Cash Report for previous day’s delivery and deposit same.
  • Accept, verify and deposit from cashier, monies from previous day’s sales (in-house) and any other payments made to the Company (e.g. payments to charge accounts).
  • Balance all monies and place in Republic Bank deposit bag for delivery to Bank by Sentinel Security Personnel.


Oscar Francois Limited (OFL)

Job ID:



Customer Service Manager




Customer Service, Distribution-Shipping, Pharmaceutical, Retail



Employment Type:

Permanent Full Time




Job Requirements

Qualifications and Experience:
  • Degree in Management or related discipline
  • Two to three years managing a team in a Customer Service environment
  • Accounting background will be considered an asset
  • Knowledge of accounting software
  • Excellent report writing skills
  • Excellent interpersonal, communication and conflict resolution skills
  • Knowledge of company’s operations/systems and procedures regarding sales, service and delivery

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