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Call Centre Agent


Port-Of-Spain or Newtown, North West Permanent Full Time Posted On 03.17.2023 Expire On 04.17.2023 Employer

Description


Your role can include, but isn’t limited to:
  • Solving client’s rеquеsts via inbound & outbound calls, chats and emails (rotation)
  • Providing solutions rеgаrding order & dеlivеry, billing &payment, warranty issues
  • Ensuring аll communicаtion is hаndled professionаlly аnd promptly
  • Demonstrating strong product knowledge to еnsurе all customers queries are answered
  • Building rapport with customers and providing exceptional service
     
About You
We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
 
REQUIREMENTS
  • 5 CXC Passes inclusive of Maths and English
  • Minimum 2 years experience in a customer service role
  • Excellent communication and customer focus (verbal and written)
  • Sales background and experience will represent an advantage
  • Native level/fluency in English or at least C1 both verbal and written.
  • Experience of 6-8 months in BPO/call centre environment
  • Positive attitude & excited to discover new CX approaches;
  • Great team spirit but the ability to also be independent, like every superhero should.
  • Problem solving, investigative and multi-tasking skills with highest attention to detail.
  • Sales background and experience will represent an advantage.


Overview


Employer Confidential
col-narrow-left   

Job ID:

98255

Title:

Call Centre Agent

Location:

Port-Of-Spain or Newtown, North West

Category:

Customer Service

Salary:

col-narrow-right   

Employment Type:

Permanent Full Time

Posted:

03.17.2023


Tags


Customer Support : Call Center, General-Other: Customer Support-Client Care, Technical Customer Service


Job Requirements


 
REQUIREMENTS
  • 5 CXC Passes inclusive of Maths and English
  • Minimum 2 years experience in a customer service role
  • Excellent communication and customer focus (verbal and written)
  • Sales background and experience will represent an advantage
  • Native level/fluency in English or at least C1 both verbal and written.
  • Experience of 6-8 months in BPO/call centre environment
  • Positive attitude & excited to discover new CX approaches;
  • Great team spirit but the ability to also be independent, like every superhero should.
  • Problem solving, investigative and multi-tasking skills with highest attention to detail.
  • Sales background and experience will represent an advantage.

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