Lead and manage all retail stores across Tru-Fit Garment Factory Limited. Responsible for sales performance, store standards, customer experience, and operational compliance. Work closely with Finance, HR, Marketing, IT, Warehouse, and Facilities to ensure strong cross-departmental coordination in achieving company sales and profitability targets. Prepare the company for regional expansion by ensuring all operational systems, policies, and KPIs are standardized, reliable, and ready to scale.

DUTIES & RESPONSIBILTIES 
Store Operations & Standards

• Ensure all stores maintain the highest standards of presentation, service, and compliance in line with brand guidelines.

• Maintain consistent visual merchandising, cleanliness, and customer experience across every location.

• Ensure all operational directives are executed promptly, accurately, and to the same standard across the company. 

Sales & Performance

• Drive sales growth and overall profitability across all stores.

• Review results regularly with Senior and District Managers to ensure steady performance across all locations.

• Manage profitability through strong cost control by optimizing staffing, labour hours, and operating expenses while maintaining sales momentum and service quality.

• Present Monthly Operational Dashboards to the Board, highlighting trends, opportunities, and corrective actions.

People & Scheduling

• Develop and monitor Store Key Performance Indicators (KPIs).

• Build efficient team structures that balance service, coverage, and productivity across all stores.

• Approve labour plans and monitor staffing levels, attendance, and scheduling to align with sales trends and company cost targets.

• Work closely with HR on recruitment, onboarding, and training to ensure stores are staffed with capable, customer-focused teams.

• Develop managers and future leaders through consistent coaching, accountability, and performance reviews.

Audit, Compliance & Safety

• Lead all store audits to ensure full compliance with operational, financial, and brand standards.

• Verify that cash handling, POS use, inventory counts, and documentation meet company policy and audit requirements.

• Monitor health, safety, and security practices across all stores, addressing risks or incidents immediately.

• Ensure maintenance issues affecting safety, compliance, or presentation are reported and resolved through the Facilities team.

• Ensure all corrective actions are completed on time and verified through follow-up checks.

• Maintain clear communication with Finance, HR, and Facilities on compliance findings, incident reports, and preventative actions.

Inventory & Loss Prevention

• Oversee and safeguard inventory accuracy, ensuring all deliveries, transfers, and returns are processed correctly and on time.

• Maintain strong shrinkage control by enforcing counting procedures, POS accuracy, and proper stock handling.

• Monitor damaged, defective, or missing stock and ensure investigations are completed promptly.

• Work with Warehouse, Purchasing, and Finance to maintain accurate stock levels and system reconciliation.

• Review shrinkage performance with District Managers following cycle counts or when variances are identified, ensuring prompt investigation and corrective action.

Cross-Department Coordination

• Partner with Finance, HR, Marketing, Buying, Warehouse, IT, and Facilities to resolve issues and deliver results.

• Ensure clear communication, accountability, and timely follow-up across all departments.

Expansion & Scalability

• Strengthen systems and processes for future regional growth.

• Ensure new stores open with trained teams, accurate systems, and full operational readiness.

Perform all other related duties as assigned by the Board of Directors.

QUALIFICATIONS:

• A Bachelor’s degree in operations management/business management
• A Master’s degree in business management will be considered an asset 
• Proficient in Microsoft Excel, Power BI, and Business Central (BC); adaptable to POS and retail systems such as LS Retail or similar.
  
  

EXPERIENCE:
A minimum of eight (8) years’ experience in a similar position in the retail industry. Experience in the retail clothing industry is an asset.

SOFT SKILLS/ABILITIES:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills
• Strategic thinking with strong analytical and problem-solving skills
• Commercial awareness and business acumen
• Ability to manage multiple priorities under pressure
• Ability to drive cross-departmental collaboration (Finance, HR, Marketing, etc.)
• Data-driven approach to performance management and decision-making