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Manager- Process Analytics
Location: ,
Job Category:
Job ID: 112398
Employment Type:
Salary:
Posted: 06.26.2024
Occupations:
Business-Strategic Management : General-Other: Business-Strategic Management
Operations Management :
Project-Program Management : General-Other: Project-Program Management
Job Description:
JOB TITLE: Manager-Process Analytics
JOB SUMMARYExecutes Business Process Management principles, applies techniques and harness measurements to optimize business processes. Ensures proper and robust alignment of end-to-end processes with organizational strategies and available resources.
KEY DUTIES AND RESPONSIBILITIES:- Selects, assesses and develops personnel to meet the emerging needs of the company. Develops and direct training programs for department employees that support these needs.
- Leads resources to support an evolving process landscape, analyses root cause problems and processes by process mapping, assess as-is operations and metrics, quantify findings, benchmark performance, and synthesize results.
- Recommends and implements methods to sustain improvements through metrics as well as control monitoring.
- Develops and presents continuous improvement recommendations. Presents project conclusions to business sponsors by leveraging leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes.
- Proactively identifies, assesses and implements process improvement opportunities using Lean methodologies.
- Documents and presents conclusions and deliverables to business leaders with recommendations. Demonstrates proficiency by effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with Business Owners.
- Creates solid business cases and selling messages to articulate the value proposition to advocate for and support the change.
- Manages and works with project teams through the full life cycle of implementation to drive continuous improvement and deliver measurable, sustainable results.
- Leads the development of test strategies, review and provide feedback on use cases, testing scripts and evidence of testing.
- Motivates, mentors and teaches others the principles and tools of Lean and Project Management with the ability to share examples across end-to-end processes, offer alternatives, and provide constructive feedback to create a culture of continuous improvement throughout Sagicor.
- Proposes new operating metrics and KPIs and devise mechanisms to automate data capture for new operating metrics and KPIs.
KNOWLEDGE & SKILLS REQUIREDEducation/Experience:
- 2+ years Supervisory/Management experience
- 5+ years process improvement experience
- Bachelor’s Degree in relevant field or equivalent
- Process Management certification
- Project Management certification
- Ability to use continuous quality improvement methods and tools
- Ability to use BI tools such as Tableau and Power BI
- Experience using tracking, reporting and process mapping tools
- Advance knowledge of MS Excel
- Advance knowledge of MS Visio
- Solid experience using MS Office tools including MS Project and SharePoint.
- Ability to use SQL and other query tools.
- Possesses in-depth understanding in the areas of process improvement and design.
- Demonstrates strong analytical skills with a strong working knowledge of the business in order to effectively translate business needs to process, IT or other solutions.
- Excellent problem solving and critical thinking ability.
- Excellent organization and prioritization skills.
- Excellent oral and written communication skills.
Job Requirements:
KNOWLEDGE & SKILLS REQUIREDEducation/Experience: - 2+ years Supervisory/Management experience
- 5+ years process improvement experience
- Bachelor’s Degree in relevant field or equivalent
- Process Management certification
- Project Management certification
- Ability to use continuous quality improvement methods and tools
- Ability to use BI tools such as Tableau and Power BI
- Experience using tracking, reporting and process mapping tools
- Advance knowledge of MS Excel
- Advance knowledge of MS Visio
- Solid experience using MS Office tools including MS Project and SharePoint.
- Ability to use SQL and other query tools.
- Possesses in-depth understanding in the areas of process improvement and design.
- Demonstrates strong analytical skills with a strong working knowledge of the business in order to effectively translate business needs to process, IT or other solutions.
- Excellent problem solving and critical thinking ability.
- Excellent organization and prioritization skills.
- Excellent oral and written communication skills.