Settlements & Client Administration Officer

Location: ,
Job Category:
Job ID: 115275
Employment Type:
Salary:
Posted: 09.20.2024

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Occupations:

Accounting-Finance : General-Other: Accounting-Finance
Administrative-Clerical : Administrative Support, Claims Processing, Data Entry-Order Processing, General-Other: Administrative-Clerical

Job Description:

POSITION DESCRIPTION
 
Job Title: Settlements & Client Administration Officer
 
REPORTS TO: Executive Manager, Administration
 
JOB PROFILE:           
The Settlements & Client Administration Officer follows company transactions from inception to execution and completion. The position therefore requires someone who has a solid understanding of mathematics and financial products as well as the interpersonal skills to provide great customer service.
 
KEYWORDS: Portfolio and Wealth Management Administration, Settlements, Customer Service, Data Entry.
 
Key Responsibilities and Accountabilities
 
Transaction Settlements

• Primary officer for transaction settlements. Involves the calculation and delivery of deal confirmations, client confirmations, trade reports, broker instructions and all other documentation necessary for the successful completion of a trade or other sale of a security.
• Liaises with transaction counterparties to ensure timely settlement.
• Investment and Financial Database Management

 
Transaction Operations

• Daily transactional or other client data entry into the company’s investment management system to ensure up-to-date client portfolio data.
• Administration of client confirmations and statements.
• Current reporting and analysis of client, investment and asset registers.
• Assists in liaising with potential and current clients seeking financing. Involves the sharing and regular updating of requirements for compliance and credit approval.
• Administration of financing disbursements.
• Teller operations

 
Customer Service

• Primary contact for telephone requests, walk-in clients and any other client interfacing which may be required.
• Maintain client database records inclusive of client portfolios, status reports and other client-tracking mechanisms
• Maintain client relationships and proactively communicate with current and prospective clients via physical sale meetings, telephone, email, online and any other media
• Active participation in Firstline market development strategies
• Assist in the creation and development of operational front office procedures
• Periodic reporting to clients
• Respond to all client queries in a timely manner

 
General

• Assist in Firstline trade show and event planning
• Conduct internet and paper-based project research
• Liaise with external service providers
• Involvement in the start-up, development, management or improvement of current and proposed Firstline initiatives.
• Provide team support as required
• Any other role which Management or the Board may reasonably request.

 
Skills and Qualities

• Efficiency with Microsoft Excel and web-based applications.
• Analytical, mathematical and problem-solving skills.
• Excellent oral and written communication skills.
• A confident demeanour in both public arenas and one-to-one situations.
• Strong interpersonal skills.
• Intermediate knowledge of investment products.
• Willingness to learn continuously.
• Ability to work in a team.
• An entrepreneurial work ethic which is both independently proactive and team-oriented.

 
Values

• Integrity and honesty.
• Obedience to laws.
• Preservation of capital.
• Discipline.
• Commitment.
• Self-motivation.

 
Performance Measures

• Increased administrative efficiency.
• Legal and ethical compliance.
• Positive client feedback.

 
To Note

• Preference will be given to applicants with accounting, actuarial, mathematical, engineering, IT, finance or other tertiary level educational backgrounds which require mathematical and analytical competence.

 
Salary Range

• $10,000 - $13,000 per month
• Dependent on skills and experience

 
The statements contained in this job profile describe the general nature and level of work being performed by the person accepting this role. This job profile does not state or imply the only duties and responsibilities assigned to this job. Employees holding this job will be required to perform any other job-related duties requested by management.

Job Requirements:

Skills and Qualities

• Efficiency with Microsoft Excel and web-based applications.
• Analytical, mathematical and problem-solving skills.
• Excellent oral and written communication skills.
• A confident demeanour in both public arenas and one-to-one situations.
• Strong interpersonal skills.
• Intermediate knowledge of investment products.
• Willingness to learn continuously.
• Ability to work in a team.
• An entrepreneurial work ethic which is both independently proactive and team-oriented.

To Note

• Preference will be given to applicants with accounting, actuarial, mathematical, engineering, IT, finance or other tertiary level educational backgrounds which require mathematical and analytical competence.