ICT Support Clerk

Location: ,
Job Category:
Job ID: 115803
Employment Type:
Salary:
Posted: 10.09.2024

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Occupations:

Installation-Maintenance-Repair : Computer-Electronics-Telecomm Install-Maintain-Repair, General-Other: Installation-Maintenance-Repair
IT-Software Development : General-Other: IT-Software Development

Job Description:

Job purpose:
The ICT Support Clerk ensures that all the electrical tools and hardware equipment work properly.

Scope:

• The ICT Technician reports hierarchically to the Operations Manager, or if that position is not filled, the Chief Executive Officer.
• Maintenance to avoid future problems
• Timely repairs
• Installation and staying up-to-date in regards to software applications
• Performing basic network maintenance activities

Qualifications & Competence profile:

• Solid knowledge and affinity with the computer;
• Solid knowledge of MS Office;
• Solid knowledge of computer hardware, software and networking;
• Analytical and problem-solving skills;
• Result oriented and stress tolerant;
• High level of integrity and work ethics;
• Accurate, organized and structured;
• Strong communication skills (verbal and written) in English.

Core Competencies:

• Good organizational skills and the ability to prioritize
• Technical skills and insights
• Ability to work unsupervised
• Understanding, patient and tactful in answering questions
• Skilled in explaining and providing instructions
• Professionalism and quality of work

Job requirements and qualifications:

• High school diploma (or comparable degree)
• ICT-related certificates (preferred)

Internal and external contacts:

• Interacts with all ForenSys Trinidad employees to ensure the company’s ICT infrastructure is functioning optimally 24/7
• Interacts with ForenSys Caribbean – Technical Support Department to ensure the ForenSys Software is functioning optimally for the Trinidad Operations
• Interacts with third party providers to solve any problems or to prevent any problems
• Interacts with third party providers on technical matters relating to improved solutions and offers

Duties & Responsibilities

1. To perform maintenance and repair activities on electronic tools in the Office and all Vehicles such as:
   • Computers and peripherals
   • Tablets
   • Wireless routers
   • Telephones
   • Radio Communication systems
   • Printers  
   • Including but not limited to all hardware related equipment of the Operations in General
2. To install and update software and apps on:
   • Desktop computers and notebooks
   • Tablets
   • Related to any ForenSys Software, this has to be done in conjunction with ForenSys Caribbean – Support Department
3. Responsible for performing network maintenance activities by:
   • Ensuring the in-office computer network is operational and functioning properly
   • Maintaining and enforcing the established security protocols for the in-office computer network
   • Effectively anticipating future needs and development of the network, planning accordingly
   • Ensuring all backups and/or recordings are optimally working and up to date at all times
4. Responsible for any other related duties that may be considered in the development or execution of this position and its functions.
5. Is responsible for own professional development needs:
   • Identifies own professional development needs, in consultation with the Operations Manager
   • Develops a personal development plan (PDP) which aims to achieve a process of constant improvement and professionalization on the most critical areas. 

Results

• Timely response when notified of ICT support requests.
• Timeliness in resolving ICT support requests and ICT-related problems.
• Success in avoiding network security breaches and/or issues.
• Constant improvement and professionalization.
• Ensuring that Business systems are always operational and switch overs are seamless ensuring efficient operations at all times.
• Maintaining constant system redundancy at all times 

Job Requirements:

Job requirements and qualifications:

• High school diploma (or comparable degree)
• ICT-related certificates (preferred)