Customer Service Associate

Location: ,
Job Category:
Job ID: 116388
Employment Type:
Salary:
Posted: 10.22.2024

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Occupations:

Customer Support : Retail Customer Service
Food Services-Hospitality : Food & Beverage Serving, Food Preparation-Cooking, General-Other: Food Services
Sales-Retail : Retail-Counter Sales and Cashier, Visual-Display Merchandising

Job Description:

JOB PURPOSE
To provide exceptional internal and external customer service as per Company standards. Obtain or receive merchandise, total bills, accept payment, and make change for customers in the retail store. To process sales quickly, accurately and efficiently, operating cash registers, generating sales, merchandising and safeguarding Company assets. To ensure compliance with all Company policies and procedures. To perform other duties that support the effective and efficient operations of the retail store ensuring alignment with the company’s core values, Accountability, Care and Trust.

DUTIES AND RESPONSIBILITIES

• Maintain a clean store environment and assist with housekeeping.
• Ensure that goods, packaging and bakery items are promptly off loaded and stored neatly in appropriate areas – chillers, freezers, refrigerators, shelves and storeroom.
• Monitor stock levels re-stock refrigerators, chillers, freezers, shelves and displays.
• Ensure smooth operation of shift by adhering to scheduling of duties and rosters.
• Provide assistance and inform customers about products and services.
• Answer customers questions concerning location and price of products.
• Communicate customer requests to management and place special orders or call other stores to find desired items.
• Communicate with Store Management regarding customer comments, complaints and overall product quality.
• Tag price on merchandise and complete price changes for all products within the store.
• Set up advertising/promotions displays or arrange merchandise on counters or shelves to promote sales.
• Answer phone and assist customer with queries.
• Maintain an awareness and knowledge of all sales, discounts, promotions and advertisements of the Company.
• Check inventory daily for damages and expiries and count inventory for audit purposes.
• Communicate with Store Management all maintenance requirements for equipment and machinery.
• Provide fast, friendly and accurate check-out services for all customers using computerized cash register systems.
• Ensure products are packed and handed to customers at check out.
• Maintain orderly appearance of register area.
• Balance and reconcile cash draw at end of shift.
• Process customer returns with Manager’s approval.
• Enforce safety, health and security policies and procedures.
• Participate in team feedback meetings.
• Perform any other duties as required by the Company.

 EDUCATIONAL REQUIREMENTS

• Three (3) O’ level passes including Mathematics and English.

 EXPERIENCE REQUIRED

• At least 2 years’ previous retail or customer service experience.

 SKILLSET REQUIRED

• Computer Literacy
• The ability to work in a fast-paced environment.

 CORE COMPETENCIES

• Strong interest in helping deliver exceptional and consistent customer service.
• Resilient, with ability to maintain a positive attitude in challenging situations.
• Adaptable/Flexible.
• Ability to work alone or as a part of a team.
• Ability to speak effectively with customers.
• Confident and self-motivated.
• Must be able to stand for extended periods.
• Must be able to pull, push and lift sometimes awkward objects weighing 20 lbs.

Job Requirements:

EDUCATIONAL REQUIREMENTS

• Three (3) O’ level passes including Mathematics and English.

 EXPERIENCE REQUIRED

• At least 2 years’ previous retail or customer service experience.

 SKILLSET REQUIRED

• Computer Literacy
• The ability to work in a fast-paced environment.

 CORE COMPETENCIES

• Strong interest in helping deliver exceptional and consistent customer service.
• Resilient, with ability to maintain a positive attitude in challenging situations.
• Adaptable/Flexible.
• Ability to work alone or as a part of a team.
• Ability to speak effectively with customers.
• Confident and self-motivated.
• Must be able to stand for extended periods.
• Must be able to pull, push and lift sometimes awkward objects weighing 20 lbs.