Company Info




Trinidad Generation Unlimited


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Help Desk Support (2 Year Contract)

Location: ,
Job Category:
Job ID: 116481
Employment Type:
Salary:
Posted: 10.25.2024


Occupations:

Customer Support : General-Other: Customer Support-Client Care, Technical Customer Service
IT-Software Development : Desktop Service and Support, General-Other: IT-Software Development

Job Description:

Position Title: Help Desk Support

Location: Plant - La Brea & Corporate Office - Chaguanas

Employment Type: Fixed Term Contract - 2 years

Company Profile:
Trinidad Generation Unlimited (TGU) manages a major fuel-efficient power plant in Trinidad and Tobago. The 720-megawatt (MW) TGU facility is a combined-cycle power plant which is owned by the National Investment Fund (NIF), the latter is a wholly owned entity of the Government of Trinidad and Tobago (GoRTT). The plant is located at the Union Industrial Estate, La Brea and supported by a Corporate Office in Chaguanas.

Trinidad Generation Unlimited (TGU) invites suitably qualified persons to apply for the following contract position: 

Job Purpose:
The Help Desk Support will serve as the initial point of contact for technical assistance to end-users, effectively addressing and resolving ICT issues through comprehensive troubleshooting and efficient ticketing management. The role entails escalating intricate ICT problems to appropriate technical teams, maintaining an up-to-date knowledge base, and producing detailed reports on ICT service performance to ensure continuous improvement and high-quality support.

Qualifications, Certifications and Experience:

Job Requirements:

Qualifications, Certifications and Experience: