Commercial Support Representative

Location: ,
Job Category:
Job ID: 118506
Employment Type:
Salary:
Posted: 01.27.2025

Occupations:

Logistics-Transportation : General-Other: Logistics-Transportation

Job Description:

POSITION TITLE: Commercial Support Representative

POSITION REPORTS TO: Commercial Support Supervisor

POSITION SUPERVISE: None

OTHER REPORTING LINES: Group Commercial Director

DEPARTMENT: Commercial Support

Job Summary:
The Commercial Support Representative is responsible for the accuracy of all shipping documents before shipments arrive at destination.

CORE RESPONSIBILITIES AND PERFORMANCE STANDARDS

Vet documents received by Ann Marie or Agents (BL, NOA, Caricom/Commercial invoices, charges to invoice as per documents) Weekly/per shipment As required
Generate Tax invoices for customers at a minimum of 4 days prior to vessel’s ETA. Pass to Manager for approval and signing (4 days prior to vessel arrival) As required
For USA Shipments, Upload Tax Invoice in Momentum. Send out arrival notice to consignee’s. Non USA shipments, scan and email to customer As required/per shipment
Sends notice of arrival to customers at a minimum of 4 days prior to vessel’s ETA and pass documents for Brokerage/PTR customers. As required
Email documents to Brokerage department for customers requesting Brokerage facility, keep customer and Brokerage in email copy 4 days prior to vessel arrival
Interacts with customers and vendors to resolve any issues that have arisen to immediately close case. As required
Upon receiving line arrival notice, 1. Check docs with house docs 2. send riders for POS shipment. 3. Immediately prepare payment vouchers for carrier As required
Inputs information on the Asycuda system at a minimum of 24 hrs prior to vessel arrival. As required
Fills in for other members of staff from time to time. As required
Assist with Front desk duties as needed. As required
Performs any other duties assigned from time to time As required
Pass Delivery PTR once the Master BL, received by the line (vet the documents also revise vessel/voyage on the MBL). Per LCL shipment/immediately upon receipt
Complete Asycuda (validate & agent release shipment) once Asycuda details are received from Line agent Per shipment/ same day on receipt
Pass delivery received from Line agent to Brokerage immediately Per shipment/same day
Physically put the deliveries together (write up) & place in long run dip for the courier to take to the warehouse Per LCL /Full shipment
Send delivery notice to consignees (Once courier delivers) Per LCL shipment
Update consignees of any delays Immediate Once tallies are received from Bond with any discrepancies complete Amendment urgently and keep client advised of progress As required, per shipment
Send unstuffing notice once unstuffed Per LCL shipment
Bills customer for in and out/freight or Inland/Custom charges for cargo moving out of Miami warehouse to other islands Via Skybox. As required
Liaises constantly with Agents and Customers to ensure effective customer service Daily
All of the above must be done in a manner that is upholding the company’s HSE policies and practices and to ensure the work environment is healthy and safe Daily

HSE ROLES AND RESPONSIBILITIES
ISL HSE Responsibilities:

Conduct work in a safe manner complying with ISL policies, standards and procedures.
Report all incidents immediately to their supervisor.
Participate in HSE meetings, toolbox talks and all HSE initiatives of ISL.
Identify and report all unsafe acts and conditions present in their operations to their supervisor.
Understands the right to stop work, the work of other employees or the work of third-party employees where there is an unacceptable risk.

OSH Act Responsibilities:

To take reasonable care for the safety and health of himself and of other persons who may be affected by his acts or omissions at work.
As regards any duty or requirement imposed on his employer to co-operate with him so far as necessary to ensure that that duty or requirement is performed or complied with.
To report to his employer, any contravention under this Act or any Regulations made there under, the existence of which he knows.
To correctly use the personal protective clothing or devices provided for his use.

EDUCATION & KNOWLEDGE:

5 CXC subjects or equivalent experience in similar field
Knowledge of Shipping terms and documents.

SKILLS:

Communication: Excellent Communication skills- written and oral.
Quality of Work. Meets the established standards of accuracy.
Passion for customers and excellent customer talents. Works to exceed expectations of customers externally and internally. Takes immediate action to resolve customers' problems.
Builds relationships. Fostering teamwork. Works collaboratively within and across business unit and organizational boundaries
Pleasant personality. Proactive, listens, enjoys helping customers.

Job Requirements:

EDUCATION & KNOWLEDGE:

5 CXC subjects or equivalent experience in similar field
Knowledge of Shipping terms and documents.