CSR

Location: ,
Job Category:
Job ID: 119391
Employment Type:
Salary:
Posted: 02.24.2025

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Occupations:

Job Description:

POSITION OBJECTIVE:   In our Retail Store you are required to Interact with customers in person or by telephone to provide information about products and services, encourage sales by ensuring that the customer receives adequate product information, ensure that shelves are adequately stocked and items are correctly and properly priced.
Duties & Responsibilities:

• Greeting customers, understanding their needs, provide assistance, and ensuring a memorable shopping experience.
• Recommending and locating merchandise, explaining product features, promoting sales, and staying informed on promotions and policies. Maintaining a clean and organized sales floor, stocking shelves, managing inventory, processing returns, and handling special orders.
•  Recognizing and preventing security risks, adhering to company policies, and ensuring occupational safety.
• Addressing customer inquiries, managing time effectively, and adapting to new information to improve service.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Tag, arrange and display merchandise to promote sales.
• Place special orders or call other stores to find desired items.
• Clean shelves, counters, products and tables.
• Exchange merchandise for customers and accept returns in accordance with company return policy.
• Ensure that shelves are always completely stocked and requisition new stock when necessary.
• Prepare merchandise for purchase.
• Estimate quantity and cost of merchandise required, such as paint or floor covering or tiles required for spaces.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Manage your time effectively and that of others.
• Actively look for ways to help customers
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Must comply with all company rules and regulations and Occupational Safety & Health Rules.
• Other related duties, as assigned.

 
 
Qualification Requirements: Education and/or Experience

• Four CXC subjects including mathematics and English
• Basic reading, writing, and arithmetic skills required.
• Must be able to communicate orally and of a reasonable and customary temperament to work with internal and external customers
• Must have good manual dexterity, hearing and seeing abilities and be able to lift, pull or push as necessary.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
•  The ability to speak clearly so others can understand you.
• The ability to read and understand information and ideas presented orally or in writing.
• Using computers and computer systems (including hardware and software) to enter data, or process information.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form or in person.

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Job Requirements: