Service Engineer - Guyana

Location: ,
Job Category:
Job ID: 119581
Employment Type:
Salary:
Posted: 03.07.2025

Occupations:

Engineering : General-Other: Engineering
Installation-Maintenance-Repair : Equipment Install-Maintain-Repair, General-Other: Installation-Maintenance-Repair

Job Description:

THIS POSITION IS BASED IN GUYANA

To efficiently execute preventative maintenance and emergency service calls within the customers’ Service Level Agreements for all equipment / solutions sold, rented or supported by the Company.

KEY ACCOUNTABILITIES:

Completes field service visits in a timely manner in keeping with established Company / industry standards and within the required Service Level Agreements (SLA).
Follows through with incomplete calls which may require, but not limited to, additional parts, technical support or supplies and forwarding customer requests to the relevant departments as necessary.
Works directly with customers or vendors to provide feedback on call metrics and reporting requirements as per operational requirements
Works closely with Service Operations Manager and Regional Sales Team on New Opportunities
Liaises with Technical Support (local or vendor) on escalation calls for timely resolution of technical issues.
Actively contributes to the development of the Technical Fact Database, e.g. submitting unique trouble call resolution data.
Sets up (includes configuration), installs and demonstrates equipment when required and train operators on proper usage, basic troubleshooting and/or repair
Analyse customer environment and make suggestions on fleet management and other products or services to optimize and meet their operational needs
Accurately accounts for utilization of assigned spare parts which includes return of unused inventory.
Promotes the benefits of Maintenance Contracts to customers and communicates opportunities to the Sales Team.
Accurately completes parts and labour quotations for customers when required; conducts timely follow-up on quotations issued; supports the Supervisor in preparing regular revenue forecasts.
Collaborates with the Supervisor to confirm daily work schedules and provides regular updates as required.
Collects customers’ purchase orders and payments
Reports on customer issues to Management and contributes to troubleshooting and timely resolution.
Timely communicates with Supervisor and/or Manager on any Customer Service or Satisfaction issues.
Maintains personal technical certifications as guided by job requirements and industry standards, and attends classroom / online training as required.
Through self-study and company-sponsored training, develops soft skills and maintains and enhances industry and technical knowledge.
Prepares and submits weekly and monthly reports when required.
Any other related duties that may be required.

OTHER DUTIES AND RESPONSIBILITIES

Assists in annual and periodic Company stock counts.
Participates in regular Department and Company Meetings, and represents ComIT at meetings when required or as a member of various Committees.
Works with the HSSE team to ensure compliance with HSSE standards and practices

KNOWLEDGE, SKILLS, ABILITIES &EXPEREINCE

Tertiary level technical / vocational certification
IT certification A+ and Network +
A minimum of five (5) CXC / O’Level passes including Mathematics and English (I & II)
A minimum of one (1) year technical field experience; developed technical aptitude
Applied understanding of the technology used in today’s multifunction products will be an asset
Computer Literate / proficient in Microsoft Office suite
Customer focused and operates in the spirit of service
Strong analytical, troubleshooting and problem-solving skills
Strong communication (verbal and written) and interpersonal skills
Strong planning, organising and time management skills
Ability and willingness to learn and apply new technologies quickly
Ability to work independently, with minimal supervision and exercise commensurate levels of initiative and judgement
Ability to meet deadlines
Ability to excel under pressure, acts decisively and with a sense of urgency
Shows initiative and innovation
Possession of a reliable working vehicle

PHYSICAL DEMANDS

Driving / Walking
Sitting
Bending
Climbing e.g. ladders
Working in a secured space
Extensive use of computers / tablets / tools
Use of MFPs
Checking cabling
Lifting and moving of equipment

WORKING CONDITIONS AND ENVIRONMENT

May work extended or unusual hours
Driving to external meetings and other office locations when required
Multi-tasking
Local travel for training and work
Foreign travel for training and work

PERSON PROFILE

Focused on internal and external Customer Service
Must have high moral and ethical standards and values
Takes responsibility for assignments, pro-active and willing to go beyond the call of duty
Persistent in the face of challenges
Needs to be focused, self-motivated, results-oriented and display enthusiasm for the job
Must be able to command respect and commitment from customers, suppliers and colleagues to achieve objectives
Must be a team player to contribute meaningfully to achieve team objectives
Shows initiative in providing feedback and follow-thorough on action items
Conducts business activities with professionalism and integrity and avoid conflicts of interest
Strive to ensure good corporate governance and good business ethics in the execution of job performance
Subscribes to a culture of continuous learning and development
Professional in outlook and behaviour
Confidential

Job Requirements:

KNOWLEDGE, SKILLS, ABILITIES &EXPEREINCE

Tertiary level technical / vocational certification
IT certification A+ and Network +
A minimum of five (5) CXC / O’Level passes including Mathematics and English (I & II)
A minimum of one (1) year technical field experience; developed technical aptitude
Applied understanding of the technology used in today’s multifunction products will be an asset
Computer Literate / proficient in Microsoft Office suite
Customer focused and operates in the spirit of service
Strong analytical, troubleshooting and problem-solving skills
Strong communication (verbal and written) and interpersonal skills
Strong planning, organising and time management skills
Ability and willingness to learn and apply new technologies quickly
Ability to work independently, with minimal supervision and exercise commensurate levels of initiative and judgement
Ability to meet deadlines
Ability to excel under pressure, acts decisively and with a sense of urgency
Shows initiative and innovation
Possession of a reliable working vehicle