IT Help Desk Support

Location: ,
Job Category:
Job ID: 119710
Employment Type:
Salary:
Posted: 03.13.2025

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Occupations:

IT-Software Development : Desktop Service and Support, General-Other: IT-Software Development

Job Description:

A Leading Information Technology Company is seeking applicants for the position of:

IT Help Desk Support
 
Position Summary:  
Responsible for providing IT support services to the organization and customers by resolving daily support requests for  users, as well as providing support and resolution for all software and hardware issues concerning laptop/desktop computers, peripherals/printers.
 
Primary Responsibilities

• Offer customer-centered technical support for the company’s and customers desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devices.
• Ensure immediate and total restoration of services for all systems and services by promptly responding to users’ requests (remote and in-person users) when there are IT related problems – proactively recognize the problem and implement needed solutions.
• Work with technical teams and end users to execute and maintain systems which apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and system
• Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them
• Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests

 
Requirements

• B.Sc. or Associate’s Degree in Computer Science/Electronic/Computer Engineering
• CompTIA A+, ITIL, Microsoft 365: Modern Desktop Administrator Associate
• 2+ years’ experience

 
Skills and Competencies

• Must be highly analytical with excellent problem solving skills
• Excellent communication skills: verbal and written
• Able to work in a team environment and/or with minor supervision
• Strong on reporting

Job Requirements:

Requirements

• B.Sc. or Associate’s Degree in Computer Science/Electronic/Computer Engineering
• CompTIA A+, ITIL, Microsoft 365: Modern Desktop Administrator Associate
• 2+ years’ experience