Service Desk Assistant

Location: ,
Job Category:
Job ID: 119716
Employment Type:
Salary:
Posted: 03.13.2025

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Occupations:

Administrative-Clerical : Administrative Support, General-Other: Administrative-Clerical
Customer Support : General-Other: Customer Support-Client Care

Job Description:

A Leading Information Technology Provider is seeking applicants for the position of:

Service Desk Assistant
 
Position Summary:  
To assist the Service Desk Co-ordinator with the delivery parts procurement, escalation and service support to customers and vendors.  Also, assist in managing the Service Desk and the coordination of the general operations.
 
Primary Responsibilities

• Log all calls and ensure the register is kept up-to-date.
•  Coordinate and complete the parts return process.
• Follow up on all calls and cases internally to ensure completion/closure
•  Assist with items as guided and directed by the Service Desk Coordinator
• Coordinate the general Administrative Operations of the Service Desk
• Provide relevant reports as they relate to the administrative function as requested.
• Act on behalf of the Service Desk Coordinator when he/she is absent or unavailable.

 
Requirements

• Diploma/Bachelor’s degree in Computer Science/Electronic/Computer Engineering.
• At least 2-5 years’ experience in a diverse computerized environment.

 
Skills and Competencies

• Strong organizational skills
• The ability to work independently
• The ability to multitask

Job Requirements:

Requirements

• Diploma/Bachelor’s degree in Computer Science/Electronic/Computer Engineering.
• At least 2-5 years’ experience in a diverse computerized environment.