Team Lead- Retail Lending

Location: ,
Job Category:
Job ID: 119846
Employment Type:
Salary:
Posted: 03.18.2025

Occupations:

Sales-Retail : General-Other: Sales-Business Development

Job Description:

Position Title: Team Lead – Retail Lending

Department: Retail Lending

Supervises: Retail Lending Officers/Cashier/BSA

Status: Permanent

Location: Port of Spain

JOB SUMMARY
The Team Lead, Retail Lending is responsible for overseeing the day-to-day operational needs of the department, motivating the lending team to achieve/exceed targets and monitoring the customer experience ensuring customer service excellence.

Key Responsibilities:

Salesforce Management
- Execute and monitor the department’s sales strategy to ensure effective sales tactics and assigned targets are met/exceeded monthly, quarterly and annually
- Organize and coordinate the unit’s coverage
- Conduct regular performance audits, provide coaching, mentoring and training to Sales team
- Track and document the performance levels of employees monthly, quarterly and annually
- Implement performance improvement initiatives including corrective disciplinary action
- Develop and execute training plans for new hires
- Support Officers with complex applications, reviewing, assisting and negotiating with Risk Department where necessary
- Assist with the preparation of Incentive payments
- Monitor the cashier’s performance, ensuring accuracy and efficiency
- Ensure team members remain abreast of and adhere to all legal and regulatory compliance guidelines, MFGFC core values, policies, procedures and requirements
Customer Experience
- Develop a clear understanding of MFGFC’s products and services, analyzing market and industry trends, providing competitor analysis and advising on any opportunities for new revenue streams
- Execute lending activities and cross-selling initiatives for client acquisition and retention
- Promote all MFGFC products and services through campaigns, promotions and cross-selling initiatives
- Manage customer complaints and ensure prompt and satisfactory resolution
- Responsible for the Staff Loan Application process from generation and onboarding to final check
Performance Monitoring and Reporting
- Monitor the deficiency reports from Compliance, ensuring the Officers have minimal errors and recommend retraining where necessary
- Cancelled and declined reporting, pipeline reports, attendance and punctuality reports and lead management and conversion reports
- Set sales targets/expectations, manage the pipeline, analyze performance data and report on sales activities

Minimum Qualifications and Experience:

Bachelor's Degree in Business Management, Finance or related discipline
A minimum of five (5) to seven (7) years of progressive experience in retail/commercial lending
MBA or MSc. Finance or related field would be considered an asset

Knowledge, Skills and Abilities:

Proven knowledge and experience in the understanding, application and execution of:
- Financial products, risk management, and regulatory compliance (AML/ATF)
- Market trends, competitor analysis, and CRM tools
- Sales, negotiation, and customer service excellence
- MS Office Suite
Ability to work effectively, build and maintain relationships with multi-faceted teams and multiple stakeholders
High level of confidentiality and integrity with the ability to establish credibility
Ability to use initiative, work independently, adapt and exercise sound judgement in decision making
Expert organization, delegation, communication, planning, analytical and detail-oriented skills

Please note that only suitable applications will be acknowledged and must be submitted April 1st , 2025.

Job Requirements:

Minimum Qualifications and Experience:

Bachelor's Degree in Business Management, Finance or related discipline
A minimum of five (5) to seven (7) years of progressive experience in retail/commercial lending
MBA or MSc. Finance or related field would be considered an asset