Senior Account Executive- General Insurance

Location: ,
Job Category:
Job ID: 120493
Employment Type:
Salary:
Posted: 04.08.2025

---

Occupations:

Sales-Retail : Account Management (Commissioned), General-Other: Sales-Business Development

Job Description:

JOB DESCRIPTION
POSITION TITLE: Senior Account Executive - General Insurance

REPORTS TO:Team Leads/Commercial Manager

DEPARTMENT: Corporate Department

SUPERVISES
Directly

• Account Assistants

Indirectly

• Account Executive
• Personal Lines Staff
• Claims Staff

CONTACTS
Internal

• Supervisors
• Subordinate staff
• Managers
• Account Executives
• Heads of Departments

External

• Insurers
• Clients
• Financial Institutions
• Overseas Correspondents

POSITION SUMMARY:
Responsible for soliciting new business and maintaining existing assigned portfolio, by providing all aspects of full time broking services to clients/prospective clients. To maintain customer service excellence and ensure that clients are fully aware of the nature and extent of risk and that the exposures identified are adequately insured. Attend to queries and serve client needs.

KEY DUTIES AND RESPONSIBILITIES:
Electronic Filing

• Accurately store client information (policies, correspondence, invoices, overseas broker placement slips etc) in a timely manner, both electronically and in the physical file in accordance with the Company’s Document Management Policy
• Store Annual Servicing Reports and Client Meeting Notes timely in the designated client folder on the Corporate Server.

Client Service / Renewal Process

• Administer assigned portfolio of clients following up on renewal of policies, to maintain existing business and generate new business (cross selling). Vets and dispatches/delivers Worksheets/Renewal Information Requests to clients. Monitors and reviews clients' insurance programs to identify any changes in risk levels.
• Verify and dispatch policy documentation from insurers, to clients/Financial Institutions.
• Prepares faxes, e-mails, verifies and/or actions correspondence.
• Prepares broker slips, and assists in analysis of same prior to preparation of Summary of Insurance for dispatch.

Premium Collection

• Responds promptly to and investigates fully, queries arising in relation to premium payments, to ensure satisfactory resolution.
• Follow up with clients on payment of premiums in accordance with company’s credit policy. Report to monthly Debtors meeting.

Client / Insurer Visits

• Maintain and foster close working relationships with underwriters and claims handlers at all approved insurers.
• Ensure timely meeting are held to discuss queries/renewals/claims with all major clients.

Reporting

• Service Reporting and frequent client visits as per AIB's Service Excellence Standards.
• Report on new business opportunities and status on a monthly basis.
• Prepare and submit, on a timely basis, client Annual Servicing Reports
• Prepare and submit, on a timely basis, client Meeting Notes
• Prepare and submit, on a timely basis, fully updated debtors listing.
• Prepare and submit, on a timely basis, the monthly performance dashboard.

Financial

• Solicit referrals, make cold calls and visits to prospective corporate and related individual clients in order to secure existing and new business. Assesses clients' needs and negotiates competitive quotations/terms and assists in completion of proposal/quotation form.
• Achieve monthly and annual portfolio growth in accordance with the Company’s budget target.

General

• Investigate and monitor the negotiation of claims to ensure speedy resolution.
• Assists in preparation of tender documents.
• Investigate and monitor queries both internal & external to ensure speedy resolution.
• Accompany all third parties on client visits such as insurer surveyors, engineers, underwriters, adjusters.
• Perform additional duties of a similar nature from time to time.
• Provide guidance, mentoring and coaching of Account Executives and Account Assistants including monitoring of their work product to ensure that it is in line with AIB service standards.

EDUCATION, TRAINING, KNOWLEDGE & EXPERIENCE

1. ACII or BSc. Risk Management and Insurance.
2. Five (5) CXC/GCE O Levels.         
3. Five (5) to seven (7) years working experience in the Insurance industry.
4. Proficient in Microsoft Office Suite.

COMPETENCIES REQUIRED

1. Interpersonal Awareness: The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others
2. Written and Oral Communication:  ability to communicate technical information to non-technical persons on paper and verbally
3. Thoroughness:  Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled
4. Customer Service Orientation:  Demonstrating concern for the satisfaction of the needs of both internal and external customers.
5. Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
6. Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
7. Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
8. Time Management: Manage one's own time and the time of others to complete all tasks up to performance standards and within the required time frame.
9. Team Orientation: Able to work along with others to provide high quality service; willing to provide support to other team members who for whatever reason may be unable to fulfil their duties.

Job Requirements:

EDUCATION, TRAINING, KNOWLEDGE & EXPERIENCE

1. ACII or BSc. Risk Management and Insurance.
2. Five (5) CXC/GCE O Levels.         
3. Five (5) to seven (7) years working experience in the Insurance industry.
4. Proficient in Microsoft Office Suite.