i World RETAIL STORES MANAGER

Location: ,
Job Category:
Job ID: 121038
Employment Type:
Salary:
Posted: 04.22.2025

Occupations:

Job Description:

JOB PURPOSE / SUMMARY

The iWorld Retail Store Manager is responsible for overseeing the daily operations of the iWorld retail stores, ensuring exceptional customer service, managing the team and driving sales growth. This role involves maximizing store performance, creating a dynamic and engaging shopping experience, and maintaining the overall store environment, all while embodying the values of iWorld.

KEY RESPONSIBILITIES

Store Operations & Leadership

Lead, motivate, and manage the day-to-day operations of the retail stores, including overseeing opening and closing procedures, maintaining inventory, and ensuring the store is in top condition.
Manage staff schedules, performance reviews, and day-to-day employee interactions to maintain operational efficiency.

Sales Performance & Financial Management

Implement strategies to increase stores revenue, including promotional activities, new product launches, and customer retention initiatives.
Monitor stores performance and develop plans for improving underperforming areas, ensuring profitability and growth.

Customer Experience & Service Excellence

Deliver outstanding customer service that aligns with the brand values of iWorld, ensuring every customer has a positive shopping experience.

Staff Recruitment, Training & Development

Assist with recruitment process and onboarding of new team members, ensuring they align with iWorld’s values and customer service standards.
Conduct regular training sessions to improve staff product knowledge, customer service skills, and sales techniques.

Visual Merchandising & Store Presentation

Oversee store displays, ensuring product placement aligns with company standards, promotional plans, and customer expectations.
Ensure that the store is clean, organized, and visually appealing, creating an inviting atmosphere for customers.

Inventory & Stock Management

Oversee inventory management, including regular stock counts, replenishment, and product rotation.
Coordinate with the supply chain team to ensure that product deliveries are accurate and timely.

Reporting & Administration

Prepare reports on store sales and inventory to make data-driven decisions that support store objectives.
Handle all administrative tasks related to the store, including payroll, employee attendance, and compliance with health and safety regulations.

Perform other tasks the store manager may assign based on the stores’ requirement.

Any other related duties that may be assigned from time to time

Job Requirements:

EDUCATION

BSc in the area of Computer Science, Business Management or Marketing.

EXPERIENCE

5-7 years of Sales experience in the IT/Technology industry would be an asset.
Proven ability to achieve sales quotas
5+ years’ experience in Retail Store Management