Description

1. To assist in planning and preparing for meetings re:
   1. Preparing agendas and meeting packages
   2. Setting up refreshments
   3. Recording/ transcribing meeting minutes
   4. Distributing documentation
   5. Maintaining records
2. To receive and screen incoming calls and visitors, determining which are priority matters and make referrals to appropriate staff.
3. To maintain various filing and records management systems. 
4. To copy/ scan and distribute correspondence, memoranda, reports and other related materials.
5. To maintain inventory of departmental supplies and initiate orders for new or replacement materials. 
6. To provide clerical and administrative support for various departments as required.
7. To receive, dispatch and file documents and files as required. 
8. To update computerised files and applications.
9. To prepare certificates of compliance/correspondence to clients
10. To conduct client/member registration activities.
11. To maintain and update records. 
12. To review and validate records.
13. To generate documentation for clients
14. To update computerised file records for processing.
15. To prepare and receive correspondence to and from clients and registered members
16. To prepare and maintain membership records as per department
17. To conduct client/member registration activities. 
18. To photocopy and prepare reports for transmission to the Legal Adviser and the Appeals Tribunal.
19. To receive and dispatch enquiries. 
20. To request activity records and other records from departments. 
21. To maintain register of Appeal cases.
22. To maintain register of reports. 
23. To request and ensure receipt of reports for Appeals and any follow up action
24. To prepare clients' records for dispatch to relevant departments: Accurate labeling of documents
25. To perform / conduct general external calls. 
26. To prepare indebtedness files.
27. Welcome and direct customers to service as appropriate. 
28. To assist in the updating of records of members.
29. To assist in the retention and destruction of record
30. To maintain record inventory
31. To check unallocated record cards
32. To assist in maintaining retention schedule
33. To perform requests functions