Quality Assurer- Overseas
Diego-Martin or Westmoorings, North West
Full time
Posted On 04.17.2025
Expire On 05.18.2025 Employer
Description
Are you passionate about ensuring the highest standards of quality and performance? We are looking for a Quality Assurer - Overseas to join our global team and help maintain the excellence of our services across international markets. In this role, you’ll be responsible for monitoring, evaluating, and improving the quality of our operations, ensuring consistency and compliance with company standards.
About Guardian General Insurance Limited
Guardian General Insurance Limited is a leading property and casualty insurance company dedicated to providing comprehensive coverage and exceptional service to our clients. With a commitment to integrity and innovation, we strive to protect what matters most to our customers and communities.
JOB OVERVIEW:
The Quality Assurer – Overseas is responsible for the efficient processing of all Overseas policies across all lines of business (including Marine) and contract categories in line with GGIL’s service and operating standards.
JOB RESPONSIBILITIES:
- Business Continuity & Administrative Duties
- To comply with all Standard Operating Procedures (SOPs) of the Quality Assurance (QA) department at all times.
- To perform accurate and efficient processing of all assigned bordereaux, Fronting policies, and Direct and FAC policies sent via email. All data entry must be completed on WebSTAR as per Underwriting (UW) instructions via email and M-Files business processes.
- To generate and renewal notices for agents in Montserrat and St Lucia and renewal notices for all other Overseas agents as per roster. Notices and listings must be provided to the Overseas department by the stipulated monthly deadline.
- To perform any administrative and / or other job-related duties as assigned by the Coordinator – Motor & Homeowners and Overseas Processing / Team Leader / Manager – Business Process Optimization.
- Customer Relationship Management
- To provide high levels of Hello GG Customer Service to all stakeholders (internal or external).
- Perform any other job-related duties as assigned by the Coordinator, Team Leader or Manager.
EDUCATION & EXPERIENCE:
- Five (5) O-Level subjects inclusive of Mathematics and English A
- Two (2) A-Level subjects
- Minimum of two (2) years in a similar data-entry role
- At least 2 years’ experience in the Insurance Industry - Property and Casualty
ADDITIONAL REQUIREMENT:
- As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.
PERSON SPECIFICATION:
The Quality Assurer – Overseas should be a self-motivated individual with the ability to operate efficiently in a fast-paced environment. He / she must have a positive work ethic and must pay attention to detail. The Quality Assurer – Overseas must also place strong emphasis on integrity, confidentiality and professionalism. He / she must be customer service-oriented and a team player and should always be willing to go the extra mile.
Applications will be treated with the utmost confidentiality.
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Overview
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Job Requirements
EDUCATION & EXPERIENCE:
- Five (5) O-Level subjects inclusive of Mathematics and English A
- Two (2) A-Level subjects
- Minimum of two (2) years in a similar data-entry role
- At least 2 years’ experience in the Insurance Industry - Property and Casualty
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