Position: Communications Associate
Reports to: Senior Manager – Marketing & Communications

As a Communications Associate, you are the first voice and lasting impression of our organization, an ambassador of our values and our mission. In this highly impactful, target-driven role, you will be entrusted with engaging prospective and existing customers, booking appointments, promoting services, resolving concerns, and ensuring an exceptional service experience in every communication.

This role is about building trust, inspiring action, and directly contributing to the growth of the business. For driven individuals, there are monthly bonus opportunities for exceeding performance targets, as well as continuous professional development in a dynamic, purpose-led environment.

Key Responsibilities

• Handle a high volume of inbound and outbound customer communications efficiently and professionally
• Book appointments and follow up with customers in a timely and accurate manner
• Actively reach out to customers from internal and external databases to drive appointment conversions
• Promote special campaigns and service offerings to appropriate audiences
• Follow established communication scripts while also adapting to customer needs
• Provide accurate information and solutions to queries and concerns from customers
• Flag trends or emerging issues to the Manager/Supervisor
• Contribute to the team’s qualitative and quantitative performance goals
• Engage in training sessions to enhance product knowledge and customer handling skills
• Perform any additional duties commensurate with team building to support department goals
  
  

Qualifications & Experience

• Good command of English language and ability to communicate effectively with a wide customer base.
• Proven ability to meet or exceed individual performance targets
• Familiarity with Customer Relationship Management systems, appointment booking tools, or similar platforms
• Minimum 5 CXC/GCE O’Levels including English
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) will be useful
• Availability to work on Saturdays and at various locations as needed
• Prior experience in sales, telesales, or negotiations will be an asset
  
  

Skills & Attributes

• Confident communicator with strong written and verbal skills
• High emotional intelligence and the ability to engage diverse personality types
• Motivated, goal-oriented, and eager to exceed expectations
• Excellent time management and multitasking abilities
• Professional, team-spirited, and adaptable to fast-paced environments
• Passionate about customer service and continuous improvement 
  
  

Why Join Us?

• Be part of a well-established mission-driven team committed to exceptional care and service
• Substantial Bonus incentives for achieving and exceeding monthly targets
• Opportunities for growth and development within a leading healthcare organization
• Work in a role that values both performance and people and provides a sense of Community.