Position: Payroll Administrator I
Company: Market Space Limited (MSL)
Reports to: Immediate Supervisor

Work Hours: 8:30 a.m. to 4:30 p.m., Monday through Friday. Occasional evening and/or weekend work may be required. This position is not eligible for overtime pay. 

Overview:

We are seeking a highly adaptable and motivated Payroll Administrator to join our young and dynamic team. This role is integral to our international payroll services, focusing on providing exceptional service to a diverse global client base. The ideal candidate will be a quick learner with outstanding interpersonal skills, capable of navigating different work cultures and client expectations. While direct experience in Trinidadian payroll is not necessary, a strong aptitude for administrative processes and software is essential. 

Key Responsibilities:

•  Perform administrative and clerical functions related to processing payroll application records.
• Serve as a point of contact for international clients, providing information, verification, and follow-up as needed.
• Liaise with statutory agencies as required for transaction processing.
• Manage client payments, including cheque verification, receipting, and records management.
• Maintain and update online and hardcopy data files.
• Report to the immediate supervisor on service performance and provide recommendations for improvement.

Requirements and Desired Skills:
Interpersonal and Communication Skills:

• Exceptional ability to communicate effectively with a diverse range of people, including international clients and team members.
• Strong skills in listening to and understanding information presented through both oral and written communication.
• Proven ability to build team rapport and work collaboratively.
• Aptitude for persuading and influencing others when necessary.
• Skill in creating, composing, and editing written materials for clarity and impact.

Professional Demeanor and Adaptability:

• Must maintain a professional appearance and demeanor, representing the company positively to the public and clients.

•Demonstrated ability to be flexible and open to different ways of working to accommodate a global clientele.

• The capacity to be assertive and rigid on procedural matters when the situation demands.

• High level of situational awareness to accurately read and respond to client and team dynamics.

•Ability to thrive in a fast-paced, dynamic work environment and handle pressure and multitasking effectively.

Technical and Administrative Skills:

• Proficiency with general computer hardware and Microsoft Office Suite.

• Proficient in excel with formulas, and logic functions (e.g., IF, VLOOKUP, etc.) would be an asset.

• Experience with proactive internet applications and collaboration tools such as Microsoft Teams.

• Familiarity with AI-powered tools and a willingness to adopt new technologies.

• Capacity to quickly learn and maintain up-to-date knowledge of computerized application software and internal procedures.

• A high level of confidentiality is required for this role.