JOB SUMMARY 
The incumbent provides administrative support for all credit and customer service functions. This includes customer orders, credit notes, collections, transfers, bills and other systems, documentation and reporting.

• INTERNAL RELATIONSHIPS 
• Reports to the Accountant or designate
• Liaises with internal stakeholders as required
  
  EXTERNAL RELATIONSHIPS
• Maintaining a professional working relationship with channel customers
• Liaises with channel customers and other external stakeholders, as required
  
  PRINCIPAL DUTIES 
• Assist with processing of orders, credit notes, supply chain transfers, and van bills to ensure accuracy, and submit to the relevant Heads of Departments daily
• Assist with coordination and maintenance of electronic and manual ordering systems, including review and resolution of error logs from the sales teams on the trade
• Assist the team with processing customer orders through collaborating with internal stakeholders and ensure any customer issues are rectified immediately and escalated to the Manager accordingly
• Contact assigned customers and clients to follow up on outstanding payments. Ensure all receipts, including post-dated cheques, are updated on customer accounts as required
• Assist with the investigation of invoices/credit notes queries received and work with internal stakeholders to ensure it is processed and updated on the customer accounts within the required timeframe.
• Assist with credit checks for all potential customers and the creation of their profiles on the accounting system.
• Assist with the reconciliation and updating of customer accounts, ensure releasing of sales orders in suspense account after approval is granted.
• Posting of invoices and credits to claims and receivables accounts.
• Enter post-dated cheques into customer accounts.
• Assists with daily verification and reconciliation of bank statements for both foreign and local transfers.
• Assists with updating the Deposit Logbook daily.
• Assists with preparing daily Cash Position, Cash and Loan Report, and Weekly Cash Forecast.
• Assists with reconciling Assigned Bank and General Ledger Accounts, clearing items within the current month.
• Assists with data entry of standard journal entries for the upcoming month.
• Assists with ensuring clearance of HAL General Expenses Account and Clearing Accounts daily.
• Assists with coding invoices daily
  
  
  
• QUALIFICATIONS & EXPERIENCE
• Completion of CAT
• Completion of ACCA Level 1 & pursuing ACCA Level 2
• At least 1 year of work experience in a similar capacity 
• Undergraduate degree in Accounting would be an asset
  
  KNOWLEDGE & SKILLS
• Good Customer Service
• Efficient management of time 
• Excellent communication skills 
• Proficient in Microsoft Office suite
• Sound problem-solving and analytical skills
• Excellent interpersonal skills, team building and collaboration