Position Summary

We are seeking a professional, organized and customer-focused Automotive Service Center Clerk to support the day-to-day administrative and customer service operations of a busy automotive service center.

The successful candidate will be responsible for preparing bills and invoices, maintaining accurate stock and inventory records, coordinating customer appointments and service schedules, and communicating with customers and suppliers by telephone and email. The position also involves cashiering and processing LINX transactions when required.

This is a varied role requiring an individual who can effectively transition between customer service, administration, scheduling, inventory coordination and basic financial transactions while maintaining accuracy, professionalism and a high standard of customer service.

Previous experience in the automotive industry would be an advantage; however, candidates with strong administrative, customer service, retail or commercial experience within the private sector will also be considered.

Key Responsibilities

• Prepare customer bills, invoices, receipts and other commercial documentation accurately.
• Maintain organized and up-to-date records relating to stock, inventory and office supplies.
• Coordinate customer appointments and service schedules.
• Communicate professionally with customers by telephone, email and in person.
• Respond to customer enquiries and provide information regarding appointments and service-related matters.
• Communicate with suppliers regarding stock replenishment and inventory requirements.
• Monitor inventory levels and assist with ensuring required stock and supplies are available.
• Prepare correspondence and other business communications for external parties.
• Perform cashiering duties and process customer payments when required.
• Process LINX transactions accurately and securely.
• Maintain accurate administrative and transaction records.
• Assist with the general administration and smooth daily operation of the service center.
• Handle multiple tasks and priorities while maintaining attention to detail.
• Maintain confidentiality and professionalism when handling customer, financial and business information.
• Occasionally assist with operational activities that may require driving or movement of customer vehicles.
• Perform other reasonable administrative and operational duties as assigned.

Job Requirements & Qualifications

Essential Requirements

• Strong computer literacy and confidence using standard office software.
• Excellent verbal and written communication skills.
• Professional and customer-focused approach.
• Strong organizational and administrative skills.
• Ability to manage multiple tasks, appointments and priorities effectively.
• Good attention to detail and accuracy when handling invoices, records and financial transactions.
• Ability to communicate professionally with customers, suppliers and other external parties.
• Ability to work effectively in a fast-paced, privately operated and customer-focused environment.
• Professional appearance and manner appropriate for an office and automotive service environment.
• Valid Driver's Permit is required, as the position may occasionally involve moving customer vehicles or performing other driving-related operational duties.
• Reliable transportation to and from work.

Preferred Qualifications & Experience

• Previous experience in an automotive service center, dealership, garage or related automotive environment would be an asset.
• Previous experience in administration, customer service, retail sales or a commercial environment will be considered.
• Experience with accounting, invoicing, point-of-sale or business management software would be advantageous.
• Experience handling cash, processing card/LINX transactions or performing cashier duties would be an asset.
• Familiarity with inventory or stock management procedures would be beneficial.
• Previous experience coordinating appointments, schedules or customer bookings would be an advantage.

Key Competencies

The ideal candidate should demonstrate:

• Customer Service: Professional, courteous and responsive when dealing with customers.
• Communication: Clear, confident and professional verbal and written communication.
• Computer Literacy: Ability to learn and efficiently use business and office systems.
• Organization: Able to maintain accurate records and manage competing priorities.
• Accuracy: Careful and precise when handling invoices, payments, inventory and customer information.
• Reliability: Dependable and committed to maintaining consistent attendance and meeting work obligations.
• Adaptability: Comfortable moving between administrative, customer service, cashiering and operational duties.
• Professionalism: Maintains an appropriate appearance, attitude and standard of conduct at all times.

Position Summary

We are seeking a professional, organized and customer-focused Automotive Service Center Clerk to support the day-to-day administrative and customer service operations of a busy automotive service center.

The successful candidate will be responsible for preparing bills and invoices, maintaining accurate stock and inventory records, coordinating customer appointments and service schedules, and communicating with customers and suppliers by telephone and email. The position also involves cashiering and processing LINX transactions when required.

This is a varied role requiring an individual who can effectively transition between customer service, administration, scheduling, inventory coordination and basic financial transactions while maintaining accuracy, professionalism and a high standard of customer service.

Previous experience in the automotive industry would be an advantage; however, candidates with strong administrative, customer service, retail or commercial experience within the private sector will also be considered.

Key Responsibilities

• Prepare customer bills, invoices, receipts and other commercial documentation accurately.
• Maintain organized and up-to-date records relating to stock, inventory and office supplies.
• Coordinate customer appointments and service schedules.
• Communicate professionally with customers by telephone, email and in person.
• Respond to customer enquiries and provide information regarding appointments and service-related matters.
• Communicate with suppliers regarding stock replenishment and inventory requirements.
• Monitor inventory levels and assist with ensuring required stock and supplies are available.
• Prepare correspondence and other business communications for external parties.
• Perform cashiering duties and process customer payments when required.
• Process LINX transactions accurately and securely.
• Maintain accurate administrative and transaction records.
• Assist with the general administration and smooth daily operation of the service center.
• Handle multiple tasks and priorities while maintaining attention to detail.
• Maintain confidentiality and professionalism when handling customer, financial and business information.
• Occasionally assist with operational activities that may require driving or movement of customer vehicles.
• Perform other reasonable administrative and operational duties as assigned.

Job Requirements & Qualifications

Essential Requirements

• Strong computer literacy and confidence using standard office software.
• Excellent verbal and written communication skills.
• Professional and customer-focused approach.
• Strong organizational and administrative skills.
• Ability to manage multiple tasks, appointments and priorities effectively.
• Good attention to detail and accuracy when handling invoices, records and financial transactions.
• Ability to communicate professionally with customers, suppliers and other external parties.
• Ability to work effectively in a fast-paced, privately operated and customer-focused environment.
• Professional appearance and manner appropriate for an office and automotive service environment.
• Valid Driver's Permit is required, as the position may occasionally involve moving customer vehicles or performing other driving-related operational duties.
• Reliable transportation to and from work.

Preferred Qualifications & Experience

• Previous experience in an automotive service center, dealership, garage or related automotive environment would be an asset.
• Previous experience in administration, customer service, retail sales or a commercial environment will be considered.
• Experience with accounting, invoicing, point-of-sale or business management software would be advantageous.
• Experience handling cash, processing card/LINX transactions or performing cashier duties would be an asset.
• Familiarity with inventory or stock management procedures would be beneficial.
• Previous experience coordinating appointments, schedules or customer bookings would be an advantage.

Key Competencies

The ideal candidate should demonstrate:

• Customer Service: Professional, courteous and responsive when dealing with customers.
• Communication: Clear, confident and professional verbal and written communication.
• Computer Literacy: Ability to learn and efficiently use business and office systems.
• Organization: Able to maintain accurate records and manage competing priorities.
• Accuracy: Careful and precise when handling invoices, payments, inventory and customer information.
• Reliability: Dependable and committed to maintaining consistent attendance and meeting work obligations.
• Adaptability: Comfortable moving between administrative, customer service, cashiering and operational duties.
• Professionalism: Maintains an appropriate appearance, attitude and standard of conduct at all times.