Position: CHIEF OF STAFF
 
Reporting Relationship: MANAGING DIRECTOR
 
Job Summary:
The Chief of Staff will act as a strategic advisor, project coordinator, and operational facilitator to support the company’s leadership in managing growth, optimizing internal processes, and executing business priorities.
 
Main Job Functions:
Executive Support & Strategic Oversight

• Serve as a trusted advisor and thought partner to the Managing Director and Executive Directors.
• Coordinate, monitor, and follow through on executive decisions, ensuring timely execution across departments and regional branches.
• Prepare briefing notes, internal reports, and executive presentations for board meetings, regional reviews, and strategic planning sessions.

Regional Expansion Coordination

• Track and report on the progress of all regional expansion initiatives, maintaining a central dashboard for executive reporting.
• Ensure alignment of operations, corporate standards, and brand identity across existing and new territories.
• Facilitate interdepartmental coordination to support market entry processes including licensing, hiring, operational setup, and integration for acquisitions.

Operational Efficiency & Special Projects

• Lead cross-functional projects, ensuring clear objectives, defined milestones, and accountability measures.
• Identify operational bottlenecks and opportunities for process improvement in collaboration with department heads.
• Support the development and implementation of company-wide policies, systems, and governance structures aligned with regional growth.

Executive Communication & Reporting

• Manage and prioritize the Managing Director’s agenda, ensuring key priorities are addressed.
• Act as liaison between the executive office and internal/external stakeholders, ensuring clarity and consistency in communication.
• Draft high-level internal communications, executive memos, and stakeholder updates.

Corporate Communications & Public Relations 

• Support the development and implement comprehensive communication strategies aligned with business goals. 

• Ensure brand consistency and tone of voice across all communication channels. 
• Oversee the company’s social media strategy, calendar, and execution that creates engaging content that promotes the brand, culture, and values. 
• Plan, coordinate, and execute key corporate events, including town halls, product launches, trade shows and employee engagement activities. 
• Manage event budgets, logistics, vendor relations, and post-event evaluations. 
• Collaborate with internal stakeholders to ensure events align with brand and communication goals. 

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Management, Finance, or a related field. MBA or equivalent advanced degree preferred.
• Minimum of 7-10 years' experience in a strategic, operational, or business management role within a corporate or financial services environment; prior experience in insurance brokerage or financial services a strong advantage.
• Proven experience in supporting C-suite executives and managing strategic projects across multiple business units.
• Exceptional organizational, analytical, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to work confidently with senior executives, regulators, and external partners.
• High level of discretion, sound judgment, and the ability to manage sensitive and confidential matters.

 
Key Competencies:

• Strategic Planning & Execution
• Project Management & Operational Oversight
• Business Process Optimization
• Executive Stakeholder Management
• Strong Analytical & Reporting Skills
• Adaptability in a Fast-Growth, Multi-Market Environment

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Management, Finance, or a related field. MBA or equivalent advanced degree preferred.
• Minimum of 7-10 years' experience in a strategic, operational, or business management role within a corporate or financial services environment; prior experience in insurance brokerage or financial services a strong advantage.
• Proven experience in supporting C-suite executives and managing strategic projects across multiple business units.
• Exceptional organizational, analytical, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to work confidently with senior executives, regulators, and external partners.
• High level of discretion, sound judgment, and the ability to manage sensitive and confidential matters.