General Accountability: 

The position holder will report to the Customer Service Supervisor and is generally accountable for the provision of specified customer service and support for all existing members/customers of the Credit Union and walk-in customers.  

Such service and support are in furtherance of the Credit Union’s commercial and related business services, including but not limited to member relations information and loan applications. 

Specific Accountabilities: 

1. Provides existing members/potential members with information and assists with the completion and creation of new account profiles for membership, preparation of funds transfers, share withdrawals, online access, flex-a-save and debit card transactions and membership resignations. 

2. Ensures targets are met as specified by the Supervisor/Manager. 

3. Provides members with relevant Credit Union information regarding membership matters. 

4. Handles all legitimate queries from members regarding their respective accounts. 

5. Assists with all special promotions and activities held by the Credit Union. 

6. Provides required advice to members regarding share contributions, loan repayments, products and services. 

7. Prepares monthly managerial reports i.e., share withdrawals and membership reports as per schedule provided by the Customer Service Supervisor.  

8. Provides existing members/potential members with information and assists with the completion of loan applications and ensures the provision of required documents for loan approval. 

9. Receives and reviews initial borrowing requests from members either on a walk-in, call-in, email, online access, or scheduled basis. 

10. Ensures all pre-lending criteria for ASCU’s range of loan products and services are completed and all supporting documents are submitted. 

11. Provides required clerical support in completing the loan-application process inclusive of notifying members and recording all approved transactions in accounts department.  

12. Enters loan applications, reschedules, changes in deductions and any other updates of information into the computer system. 

13. Ensures that all documents in support of the loan application process are accurately processed.  

14. Assists in ensuring that loan applications are submitted to the Credit Committee for ratification and consideration weekly. 

15. Records loan securities in the Administration Department. 

16. Monitors new loan accounts and refers unsuccessful attempts to the Recoveries Department.  

17. Works periodically at the Tobago office, when necessary.  

18. Performs any related duties as may be assigned from time to time. 

Person Specifications: 

• Five (5) O’Level/CXC/CSEC subjects including Mathematics and English Language. 

• A minimum of two (2) years’ relevant experience, including loans. 

Specific Skills/Experience and/or Knowledge: 

1. Sound interpersonal skills.   

2. Sound listening skills. 

3. Ability to communicate effectively both orally and in writing. 

4. Acute problem-solving skills. 

5. Familiarity with and passionate about the Society’s products and services 

6. Responsiveness to the needs of the internal and external customer. 

7. Knowledge of the Credit Union Sector a must.