Job Summary

We are seeking a professional, customer-focused and results-driven Customer Service Representative with experience or knowledge in the health, wellness or pharmaceutical industry.

The successful candidate will be responsible for providing exceptional customer service, responding to product enquiries, processing customer orders, maintaining positive client relationships and supporting the company's sales and service operations.

Key Responsibilities

1. Respond promptly and professionally to customer enquiries via telephone, email, WhatsApp and in-person interactions.

2. Provide accurate information on pharmaceutical, health and wellness products, including product availability, pricing and general product features.

3. Process customer orders, quotations, invoices and related documentation accurately and efficiently.

4. Assist customers with product selection based on their requirements while remaining within the scope of authorised product information.

5. Address customer complaints, resolve service-related issues and escalate matters when necessary.

6. Maintain accurate customer records, order histories and follow-up communications.

7. Coordinate with sales, warehouse and distribution teams to ensure timely order processing and delivery.

8. Support sales initiatives by identifying customer needs and promoting relevant products and services.

9. Monitor outstanding orders and follow up with customers to ensure service satisfaction.

10. Ensure compliance with company policies, confidentiality requirements and applicable pharmaceutical industry standards.

Qualifications and Experience

1. Minimum of five (5) CSEC passes, including English Language and Mathematics.

2. Previous experience in a customer service, sales support or administrative role.

3. Experience in the pharmaceutical, healthcare, medical supplies, health or wellness industry would be a distinct advantage.

4. Familiarity with pharmaceutical products, medical supplies, nutritional supplements or wellness products would be an asset.

5. Proficiency in Microsoft Office applications and computerised customer management systems.

6. Strong written and verbal communication skills.

Required Skills and Competencies

1. Excellent interpersonal and customer service skills.

2. Strong communication, listening and problem-solving abilities.

3. Good organisational and time-management skills.

4. Ability to multitask and work efficiently in a fast-paced environment.

5. High level of accuracy and attention to detail.

6. Professional telephone etiquette and customer relationship management.

7. Ability to work independently and collaboratively within a team.

8. Sales-oriented mindset with a commitment to customer satisfaction.

Preferred Candidate Profile

The ideal candidate should have prior experience working in a pharmacy, pharmaceutical distribution company, healthcare organisation, medical supply business or health and wellness retail environment, with a sound understanding of customer service expectations and industry-specific products.

Applications are particularly encouraged from candidates with relevant health, wellness or pharmaceutical industry experience.