Job Summary  
The General Manager provides strategic and operational leadership to the Credit Union by overseeing daily operations, organizational performance and compliance requirements across the Head Office and Branch locations, supporting the consistent delivery of exceptional member service. The incumbent reports to the Board of Directors and is responsible for setting and executing organizational objectives, implementing policies and managing the Credit Union’s financial and investment portfolio. 

Key Duties & Responsibilities 

1. Lead the development, implementation and monitoring of the Credit Union’s strategic plan, ensuring alignment with long-term organizational objectives. 

2. Execute Board-approved policies and provide timely updates on matters such as delinquency, asset composition and the end-of-month profit/loss position to the Board of Directors through regular attendance at all Board Meetings. 

3. Develop annual operational plans and departmental goals that support strategic priorities, including financial, member service and organizational development objectives. 

4. Oversee the Credit Union finances, including budgeting, investments, liquidity, loan portfolio quality and recommend strategies that continuously support adequate cash reserves and organizational growth. 

5. Mitigate competitive and financial risks through pre-emptive actions designed to secure the sustainability and continued profitability of the Credit Union.

6. Lead and empower departmental teams to deliver high performance, drive operational excellence and uphold superior member service standards across the four (4) branches. 

7. Maintain full regulatory compliance and ensure all statutory filings, insurance renewals and compliance certifications are accurate and timely. 

8. Sign cheques, financial instruments and other official documents in accordance with approved signing authorities and governance requirements. 

9. Support the Credit Committee, Supervisory Committee and other internal committees as required. 

10. Represent the Credit Union at key internal and external engagements and stay current on industry trends and best practices. 

11. Maintain the Credit Union professional reputation through ethical and transparent leadership. 

12. Perform any other related duties as assigned by the Board of Directors. 

Minimum Qualifications & Experience 

• A postgraduate degree in Business, Management, Finance or a related field. 
• Professional accounting certification (ACCA, CMA or FCCA) is preferred. 
• A minimum of five (5) years senior management experience in an equivalent or related position preferably in the financial services sector. 
• Strong knowledge of credit union operations, regulations and financial principles is preferred. 
  
  

Desirable Traits 

•  Strong analytical, strategic thinking and management skills 
•  Strong financial acumen 
•  Excellent communication skills 
•  Excellent leadership, coaching and people development skills 
•  Proficient in the use of Microsoft Office applications and Emortelle software