POSITION DESCRIPTION

POSITION TITLE: Human Resource Coordinator

DEPARTMENT:  Head Office

POSITION PURPOSE AND SCOPE

The Human Resource Coordinator is responsible for the management and coordination of the HR function in accordance with the Company’s Human Resource policies and procedures.

I. ESSENTIAL FUNCTIONS AND BASIC DUTIES

i. Manage day-to-day human resource management and administrative functions;

ii. Manage recruitment process including internal posting of open positions, external solicitation for candidates, interview scheduling, background check processing and completion of new hire paperwork;

iii. Maintain up-to-date recruitment progress report, talent database and all related staffing communication;

iv. Branch and Crew Scheduling on a weekly basis for each branch;

v. Monitoring of attendance and punctuality for all branches and provision of monthly attendance reports;

vi. Assist team members in goal setting, scheduling and skill development;

vii. Provide training and coaching to all team members ensuring that they complete the obligatory Focus Brand Quiz and obtain a pass mark of eighty percent and over; 

viii. Manage orientation program for employees;

ix. Maintaining all personnel files;

x. Review time sheets and submit payroll information for all staff for payroll processing;

xi. Conduct exit and grievance interviews with all departments/staffs;

xii. Assist with manpower analysis such as turnover, absenteeism, and employee surveys;

xiii. Assist with Performance Management activities;

xiv. Updating and maintenance of employee files.

II. COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

i. Managing and motivating people - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. 

ii. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. 

iii. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

iv. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 

v. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. 

vi. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 

vii. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

viii. Quality Management - Looks for ways to improve and promote quality; Demonstrates 
accuracy and thoroughness. 

ix. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

III. QUALIFICATIONS AND EXPERIENCE

i. At least five (5) years experience in a senior position in Human Resources; 

ii. Bachelor’s Degree in Human Resource Management;

iii. Experience in food service and/or retail environment would be an asset.

IV. SKILLS AND ABILITIES

i. Solid understanding of HR fundamentals, report writing;

ii. Demonstrated commitment to high professional ethical standards;

iii. Superior decision-making, problem-solving and analytical skills; 

iv. Superior conflict-management abilities;

v. Excellent time management skills;

vi. Excellent communication skills both verbal and written;

vii. Excellent interpersonal skills and a collaborative management style;

viii. Excellent computer skills and proficient in excel, word, outlook, Excellent computer skills and proficient in excel, word, outlook, and access.