JOB SUMMARY:  
Under limited supervision, be responsible for managing and growing relationships with Rhino Waste Solutions’ most important customers in the Local & Regional Markets, including, but not limited to, distributors, retail chains, industrial clients and institutional buyers; focusing on maximizing sales performance, profitability and customer satisfaction while ensuring strong market presence across all product lines; assisting in other areas of the Department as needed and ensuring that the Company is always projected as the Leader in the Industry and a Good Corporate Citizen.

CORE FUNCTIONS:

Includes but is not limited to the following:

1. Account Management & Sales Growth

 Manage and nurture long-term relationships with key accounts in local and export markets.

 Develop and execute strategic sales plans to achieve growth and margin targets.

 Negotiate annual pricing, trading terms, promotions, and contracts.

 Identify upselling and cross-selling opportunities across product categories (garbage bags, garbage bins, material handling)

 Ensure accurate sales forecasting and timely product availability.

 Ensure that reports are maintained for all sales activities (daily calls, customer visits & feedback, weekly work plans, etc.) so that same can be submitted as requested by Management; ensure that all the information being submitted is accurate.  

 Manage the receivables by ensuring that credit limits are not exceeded, contacting customers with overdue accounts and that payments are made by customers in a timely manner.

2. Customer Relationship & Service

 Serve as the main point of contact for all key accounts.

 Provide solutions to customer issues, ensuring prompt resolution and satisfaction.

 Conduct regular account visits and business reviews to strengthen relationships.

 Collaborate with internal departments (Logistics, Production and Finance) to ensure seamless execution of orders and deliveries.

3. Market & Business Development

 Identify new business opportunities, including institutional, government and export channels (B2B & HORECA).

 Monitor competitor activities, market trends and pricing to provide strategic recommendations.

 Work with the Product Manager to align sales initiatives with marketing campaigns and product launches.

 Gather customer and market feedback to inform product development and innovation.

4. Reporting & Analysis

 Prepare and present monthly sales reports, forecasts and account performance analyses.

 Track and manage Key Performance Indicators (KPIs) such as revenue growth, customer retention and gross margins.

 Maintain accurate CRM and account data to support decision-making.

 Ensure collaboration between internal teams where necessary.

 Attend monthly Sales meetings and/or Marketing meetings as needed.

 Liaise with Production and Warehouse Departments to ensure orders are completed on a timely basis for all requirements. 

 Manage the marketing and sales budgets to ensure cost-effective execution of brand initiatives and sales strategies.

 Participate in forecasting and planning, ensuring alignment between marketing efforts and projected sales.

 Timely submission of sales forecast for forwarding to Production Department to aid with production scheduling. 

5. Administrative Functions

 Provide administrative assistance and represent the Product Manager as appropriate in communicating with internal and external customers.

 Organize, facilitate and follow up on issues related to meetings and other special events, as required by the Product Manager.

 Provide information to internal and external (local & export) customers and facilitate the resolution of customer complaints and queries in conjunction with the Product Manager.

 Correspond with customers to ensure customer satisfaction and customer expectations are met.

 Assist in the coordination, supervision and completion of special projects ensuring the provision of quality service and products are met.

 Create and maintain files, records, logs and other documents, as needed.

 Organize workload to ensure deadlines are met by scheduling and prioritizing work assignments.

 Follow up with ongoing projects and customer’s orders whilst the Product Manager is out of office. 

 Provide administrative support to the Waste Solutions Team to include, but not limited to, the following:

• Maintaining and creating files

• Preparing, proforma invoices for customers.

• Corresponding with customers 

• Serving as liaison with subsidiaries

• Ensuring timely response to written requests

• Coordination of orders.

• Ensuring that orders are approved by customers, forwarded to the relevant Department to be entered into the system and copies sent to the relevant Department(s) for approval.

• Liaising with the Production and Warehouse teams to follow on customers’ orders.

• Liaise with the Customs department ensuring orders are received to prepare shipping documents.

• Sending documents to customers via the courier system

MINIMUM REQUIREMENTS

•  Bachelor’s degree in Business Administration, Sales, Marketing or related field.
•  At least 5–7 years’ experience in key account management, preferably within FMCG, industrial or manufacturing sectors.
•  Proven record of achieving sales growth and maintaining strong client relationships.
•  Must be proficient in MS Office Suite and using the internet
•  Excellent command of the English language 
•  Must possess excellent  communication, interpersonal skills and analytical skills
•  Must be detail oriented with strong planning and organizational skills
•  Must possess strong project management skills with the ability to coordinate multiple projects.
•  Must be proficient in using marketing tools and platforms with a strong understanding of social media management.
•  Must be able to work in a fast-paced environment
•  Must be able to interact with staff at all levels, inclusive of senior management
•  Must have a valid passport and visa
•  Police Certificate of Character (not more than 6 months old)
• Experience in the manufacturing industry would be an asset

PROBATIONARY PERIOD
 6 months

BENEFITS

1.  Vacation, Sick and Casual / Emergency leave
2.  Group Life & Health Plan
3.  Group Pension Plan