Job Summary

Pappy's is seeking dedicated, reliable, and customer-focused Kitchen Staff/Cooks to join our team. The successful candidate will be responsible for preparing and cooking food to the Company's quality standards while maintaining exceptional food safety, hygiene, cleanliness, and professionalism. As Pappy's operates an open kitchen, employees are expected to consistently demonstrate excellent work ethics, teamwork, and customer service, ensuring every meal reflects the Company's commitment to quality.

Key Responsibilities

Food Preparation & Cooking

• Prepare, season, cook, and present menu items according to Company recipes and standards.
• Cut and portion chicken uniformly to Company specifications.
• Fry chicken, tenders, shrimp, fries, sweet potato fries, cassava, and other menu items to the required quality and consistency.
• Monitor cooking times using timers to ensure food is properly cooked.
• Maintain consistent food quality, taste, presentation, and portion sizes.
• Discard food that does not meet quality standards and immediately notify management when necessary.
• Monitor fryer oil quality and assist with scheduled oil changes.

Food Presentation & Packaging

• Assemble and package customer orders neatly and accurately.
• Ensure all takeaway containers are clean, secure, and free from grease or leakage.
• Follow approved portion control guidelines to maintain consistency.
• Verify that every order is complete before handing it to customers.

Food Safety & Hygiene

• Maintain the highest standards of food safety and sanitation at all times.
• Prevent cross-contamination and comply with all gluten-free food preparation requirements.
• Wash and sanitize hands, utensils, equipment, and workstations regularly.
• Maintain a clean, organized, and sanitary kitchen throughout each shift.
• Clean as you work to ensure an efficient and safe kitchen environment.

Customer Service

• Assist with handing completed meals to customers in a courteous and professional manner.
• Provide friendly service while maintaining a positive attitude.
• Ensure every customer receives a quality product and positive dining experience.

Teamwork & Operations

• Work collaboratively with fellow kitchen staff and management.
• Assist colleagues during busy service periods and support other operational duties as required.
• Follow instructions from supervisors promptly and accurately.
• Demonstrate flexibility by working additional hours, weekends, and public holidays when operationally required.

Professional Standards

• Maintain a professional appearance and conduct at all times.
• Demonstrate a positive attitude, reliability, and willingness to learn.
• Take initiative by identifying and resolving operational issues where appropriate.
• Represent the Company's values through professionalism, respect, and accountability.

Qualifications

• Minimum of three (3) CXC/O'Level passes would be an asset.
• Previous experience in a restaurant, fast-food, commercial kitchen, or food service environment is preferred.
• Food Handler's Certificate or equivalent food safety certification would be an asset.
• Experience operating commercial fryers and kitchen equipment is an advantage.

Knowledge, Skills & Abilities

• Knowledge of food preparation techniques and safe food handling practices.
• Ability to maintain high standards of food quality and consistency.
• Strong attention to detail and presentation.
• Ability to work efficiently in a fast-paced environment.
• Good communication and teamwork skills.
• Strong time management and organizational abilities.
• Ability to follow recipes, procedures, and operational standards.
• Ability to work under pressure while maintaining quality.
• Willingness to accept coaching and continuous feedback.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and carry up to 25 kg (55 lbs).
• Ability to work in a hot kitchen environment.
• Ability to perform repetitive food preparation tasks.
• Comfortable working evenings, weekends, and public holidays.

Professional Expectations

Successful employees are expected to:

• Maintain excellent personal hygiene and grooming standards.
• Wear clean uniforms and appropriate non-slip footwear.
• Keep hair properly restrained and facial hair appropriately covered where required.
• Demonstrate punctuality, reliability, honesty, and accountability.
• Maintain a respectful workplace free from bullying, harassment, gossip, profanity, or disruptive behaviour.
• Follow all Company policies regarding workplace conduct, food safety, health and safety, and customer service.
• Maintain a smoke-free work environment while on Company premises.
• Refrain from personal phone use during working hours except with management approval for emergencies.

Working Conditions

This position requires working in a fast-paced commercial kitchen where attention to detail, cleanliness, teamwork, and efficiency are essential. Employees must be comfortable working under pressure during peak business periods while consistently delivering exceptional food quality and customer service.