Responsibilities:

• Supervise daily restaurant operations
• Provide excellent customer service and resolve complaints
• Train, schedule, and support restaurant staff
• Monitor food quality and service delivery
• Manage inventory and supplier relationships
• Ensure compliance with health and safety standards
• Track expenses, monitor budgets, and reduce costs
• Use restaurant management software for reporting and analytics
• Lead by example and promote a positive work environment
• Handle administrative tasks such as rosters, payroll, and ordering

Qualifications:

• Relevant qualification in hospitality management or equivalent experience
• Proven track record as an experienced restaurant manager- at least 5 years
• Exceptional leadership and communication skills
• Strong organisational and management skills
• Competency with POS systems and back-end restaurant management software
• Understanding of workplace health and safety and food hygiene
• Ability to handle high-pressure situations and solve problems quickly
• The ability to handle customer complaints with excellent conflict resolution skills
• Understanding time management and scheduling
• Passion for delivering excellent customer service