PURPOSE
Design, develop, and implement the processes and activities of the Service Division to guarantee company positioning, customer loyalty, and an optimal return on investment.

RESPONSIBILITIES

1. Lead and coordinate the management of the different verticals within the Service Management with timeliness and quality, ensuring its positioning as a strategic partner for the Company.

2. Design, develop, and define strategies to maintain competitive pricing and high market share, ensuring profitability and business continuity.

3. Generate and promote programs aimed at strengthening a service-oriented attitude among team personnel to ensure customer loyalty.

4. Design and align Service processes toward the development and quality of life of the work team, facilitating an improved work climate as a driver for process effectiveness.

5. Maintain ongoing communication with suppliers and allied brands to ensure technical competencies within the service team and preserve competitive advantages in the market.

6. Execute the annual service sales budget through periodic KPI tracking to guarantee the profitability required by executive leadership.

7. Control costs and expenses associated with Service operations to achieve expected margins, contributing to overall Company profitability.

8. Support and guide the spare parts and service sales force with specific clients, deals, or requirements that warrant special handling, ensuring successful negotiations.

9. Actively participate in all required activities for the implementation and maintenance of the HSE Management System.

10. Fulfill all responsibilities established in procedure HSE-PR-16 to comply with HSE functions and duties.

11. Understand and comply with the rules, policies, procedures, regulations, and plans established by the company.

12. Given that this document covers core job responsibilities, perform any additional duties inherent to the position that may not be explicitly described herein.

Qualifications & Experience:

• Professional degree in Mechanical, Electrical, Electronic, or Industrial Engineering, Business Administration, or related fields. Specialization and/or Master's degree in Management, Business, or related areas.
• Advanced English level
• Heavy machinery expertise
• Knowledge of company operations
• 10 years of experience in related positions.