PURPOSE OF THE JOB
The Supply Chain Lead will play a pivotal role in managing customer and supplier relationships, coordinating logistics, overseeing demand planning and facilitating export operations to ensure customer satisfaction. The role leads and develops a team to drive efficient, cost-effective and compliant procurement and supply chain processes, supporting seamless manufacturing operations while ensuring adherence to company policies, regulatory requirements and safety standards.

KEY ACCOUNTABILITIES 

Supplier & Customer Relationship Management:

• Lead supplier and customer relationship management, ensuring strategic partnerships that support reliable supply and exceptional service delivery.

• Oversee and proactively address supply chain challenges, including delays, shortages, and quality issues, implementing solutions to minimize operational impact.

• Coordinate cross-functional teams, aligning supply chain strategies with production schedules and customer requirements to optimize efficiency and performance.

Procurement & Import/Export Coordination:

• Manage and oversee procurement activities, including strategic sourcing, order placement, and supplier follow-up to ensure efficiency and reliability.

• Supervise import/export operations, ensuring all shipments comply with international trade regulations, documentation requirements, and customs procedures.

• Lead coordination with freight forwarders, customs brokers, and logistics partners, ensuring timely and cost-effective delivery to international customers.

Logistics & Distribution:

• Oversee inbound and outbound logistics operations, optimizing transportation strategies to reduce lead times and improve efficiency.

• Manage shipment tracking and resolution of transportation disruptions, ensuring minimal impact on operations and customer delivery.

• Ensure accuracy and compliance of all shipping documentation, for both domestic and international shipments.

Demand Planning:

• Lead collaboration with production and purchasing teams to forecast demand and plan optimal inventory levels.

• Oversee inventory management, monitoring stock to prevent shortages or excess and ensure operational continuity.

• Ensure accurate record-keeping for inventory usage, procurement orders and shipments, maintaining data integrity across the supply chain.

Compliance & Safety:

• Ensure compliance across procurement, supply chain and import/export operations, adhering to company policies, local regulations and international trade standards.

Process Improvement & Cost Optimization:

• Identify opportunities to streamline supply chain processes and reduce operational costs.

• Implement best practices in procurement, logistics, inventory, and import/export operations.

• Provide regular reports and insights to management on performance, costs, and operational improvements.

TECHNICAL COMPETENCIES

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.

• 3–5 years’ experience in supply chain coordination, preferably in a manufacturing or export-oriented environment.

• Knowledge of international trade regulations, import/export documentation and shipping processes.

• Proficiency with MS Suite (Word, Excel, PowerPoint etc)

• Strong leadership and team management abilities.

• Strong organizational and multitasking skills.

• Attention to detail and accuracy.