Job Brief:
The Team Lead - Transaction Processing (TLTP) is responsible for overseeing the day-to-day processing of financial transactions, ensuring accuracy, compliance, and efficiency in operations. This role involves supervising a team of Transaction Processing Officers, managing workflows, and coordinating with internal and external stakeholders to facilitate smooth financial processing.

Key Responsibilities:
Supervises and guides Transaction Processing Officers to ensure timely and accurate processing of financial transactions

Oversee the verification of customer funds and ensure adherence to internal control measures.

Manages the processing of ACH transfers, salary deductions, refunds, and insurance claims.

Ensures the reconciliation of financial transactions and resolve discrepancies with the Finance team

Authorizes and oversees the posting of transactions to customer accounts

Supervises the preparation of invoices for finance leases, vehicle sales, and related payments

Oversees the generation of customer statements and other financial documentation

Acts as the first point of escalation for complex or irregular transactions

Investigates and resolves transaction discrepancies and customer complaints in collaboration with relevant teams

Provides leadership, coaching, and training to the Transaction Processing team

Allocates workload and monitors performance to ensure efficiency and effectiveness

Conducts performance evaluations and provides feedback to team members

Fosters a culture of accountability, accuracy, and continuous improvements

Liaises with the Retail, Commercial Lending, Treasury & Investments, Finance, and Operations teams to resolve transaction-related issues

Coordinates with external financial institutions and regulatory bodies as required

Reviews and validate transaction reports for accuracy and completeness

Ensure proper record-keeping and audit readiness by maintaining updated documentation

Prepares and submits periodic reports on transaction volumes, errors, and efficiency metrics Identifies opportunities for process automation and efficiency improvements.

Ensures compliance with company policies, regulatory requirements, and industry best practices.

Collaborate with internal departments to streamline workflows and improve service delivery

Assists in the development and enhancement of transaction processing policies and procedures

Minimum Qualifications and Experience:

1. Bachelor’s degree in finance, Accounting, Business Administration or a related field
2. 3 years of experience in transaction processing, preferably within a financial institution, bank, or lending company, of which 1 year should be at a supervisory level

Knowledge, Skills and Abilities:

• Knowledge of the Company’s products and services
• Knowledge and understanding of basic general accounting concepts and principles
• Knowledge and understanding of the interactions between different departments and relevant workflows and their purpose
• Ability to apply the principles of accounting to analyze financial information
• Strong analytical & numerical skills and detail oriented
• Excellent problem-solving skills
• Sound knowledge of customer services processes
• Ability to establish good working relationships and to communicate effectively, both orally and in writing
• Knowledge of people skills and customer service orientation
• Excellent verbal and written communication skills
• Ability to understand and act upon customers’ needs, concerns and priorities
• Excellent computer proficiency, with in-depth knowledge of Microsoft office suite of products
• Ability to adapt quickly to changes in operations (e.g. adoption of technology)
• Ability to promote and encourage adoption of new initiatives and ways of work
• Ability to work in a fast-paced environment which requires adaptable, results oriented individuals with attention to detail
• Ability to work under rigid timelines due to the high-pressure work environment
• Ability to work with customer data and information
• Ability to work extended hours
• Ability to be exposed to rays from computer monitors for prolong periods
• Ability to sit for prolonged periods with minimal walking and standing
• Ability to work in a normal office environment with requirements to work outside regular working hours
• Ability to work in a climate-controlled workplace usually set to a comfortable temperature