JOB BRIEF

The Temporary Transaction Processing Officer is responsible for processing financial transactions accurately and efficiently while ensuring compliance with internal policies and regulatory requirements. The role supports operational efficiency by managing customer payments, reconciliations, and transaction-related reporting.

KEY RESPONSIBILITIES:

Verify customer funds prior to processing transactions

Perform the processing of ACH transfers, salary deductions, refunds, and insurance claims

Disburse loan funds

Process all transactions related to Investments

Reconcile financial transactions and resolve discrepancies with finance

Post transactions to customer accounts

Oversee and maintains the status of unallocated accounts, ensuring all reconciling items are accurately tracked, investigated, and cleared within established timelines.

Perform settlements and update customer ACH details when necessary

Generate invoices for finance leases, vehicle sales invoices and vehicle sales payment

Extract and upload Transunion file and investigate errors highlighted by the credit check provider.

Prepare customer letters, statements, and confirmations where necessary

Provide information and feedback on customer requests

Address and escalate customer complaints as needed

Escalate irregular or suspicious transactions to next appropriate level

Generate and analyze transaction reports

Ensure timely and accurate reconciliation of assigned general ledger accounts in compliance with accounting policies and reporting deadlines.

Maintain accurate and organized documentation to support audits and compliance reviews, providing all required records to promptly facilitate the audit process.

Perform any additional duties assigned by Team Lead.

Relief Teller Services

Provide excellent customer service for clients who choose to make payments over the counter

Receipt Customer Payments efficiently and accurately

Maintain accurate records of all transactions and ensure full compliance with bank procedure

Reconcile cash drawers, counting and packaging currency, and managing cash within specified limits

Accurately apply customer payments to customer loan accounts

ESSENTIAL JOB REQUIREMENTS

·        Certificate of Accounting Technician/Level 1 or 2 - ACCA Professional accounting

·         1-2 years of experience in transaction processing, preferably within a financial institution, bank, or lending company

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of the Company’s products and services and business processes

Knowledge and understanding of basic general accounting concepts and principles

Ability to apply the principles of accounting to analyze financial information

Analytical skills and detail orientation

Strong numerical skills

Good problem-solving skills

Ability to establish good working relationships and to communicate effectively, both orally and in writing

People skills and customer service orientation

Verbal and written communication

Ability to understand and acts upon customers’ needs, concerns and priorities

Computer proficiency, with in-depth knowledge of Microsoft office suite of products

Ability to adapt quickly to changes in operations (e.g. adoption of technology)

Ability to work in a fast-paced environment which requires adaptable, results oriented individuals with attention to detail

Ability to work under rigid timelines due to the high-pressure work environment

Ability to work with customer data and information

Ability to be exposed to rays from computer monitors for prolonged period

Ability to sit for prolong periods, with minimal walking or standing

Ability to work in a normal office environment with requirements to work outside regular working hours

Ability to work in a climate-controlled workplace usually set to a comfortable temperature