JOB SUMMARY
The Temporary Verification Officer is responsible for ensuring accuracy and compliance in customer onboarding and loan processing activities, primarily through verification of customer data, document preparation, and adherence to regulatory guidelines.

KEY RESPONSIBILITIES

• Verify all KYC documents with 100% accuracy within the agreed-upon timeframe.

• Apply KYC requirements diligently for all customer interactions.

• Verifies information provided by applicants through contact with applicant references.

• Ensure all closing documents align accurately with customer information provided.

• Conducts Risk Rating assessments for all customers prior to onboarding.

• Log all incoming loans and fixed deposit requests.

• Prepare security documents, promissory notes, and supporting documentation required for the respective departments.

• Compile all closing documentation for validation and submission for disbursement by the lending team. 

• Complete and verify documentation required for accurate fund disbursement.

• Adhere strictly to Regulatory Compliance Guidelines, AML/CFT, and internal company policies and procedures.

• Maintain confidentiality and ensure secure handling of customer and company information.

• Maintains and updates records on Lending Platform.

• Assist department with routine tasks including verification, data entry, etc. 

• Assist with cataloguing, tracking, and secure storage of security documents such as Bills of Sale, Deeds of Mortgage, and insurance certificates as per guidance.

• Support the initiation or tracking of insurance claims by retrieving required documents, assisting with claims checklists, and logging communication with insurer.

• Provide cross-functional support during high-volume periods, including temporary coverage for other team members as needed.

• Contact employers to validate applicants' employment details.

• Contact all applicant references for verification of information.

• Prepare daily reports on application tracking and outstanding information.

ESSENTIAL QUALIFICATIONS & EXPERIENCE

• 5 CXC passes including English & Mathematics.

• 1–2 years of experience in compliance, preferably within a financial institution, bank, or lending company.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the Company’s products and services.

• Knowledge of customer services processes. 

• Ability to establish good working relationships and to communicate. effectively, both orally and in writing.

• People skills and customer service orientation.

• Excellent verbal and written communication.

• Ability to understand and act upon customers’ needs, concerns and priorities.

• Proficient in Microsoft office suite of products

• Ability to adapt quickly to changes in operations (e.g. adoption of technology).

• Ability to promote and encourage adoption of new initiatives and ways of work