Begin by understanding the facts

• Clarify the problem.
• Identify the facts.
• Understand your feelings and what is driving them.

Plan and think through a win/win approach

• Avoiding, comprising, competing or being  accommodating will not create a win/win solution.
• Collaboration brings about the win/win.  Find all the ways you can agree on a solution or parts of a solution.
• Identify what you and the other party would need to both have, in order to both win.

Deliver with empathy

• Listen with an open heart and mind.
• See the situation from the other person's perspective.
• Understand their desired outcome and see how best the two of you can achieve what you both want.

This business tip is sponsored by BPD Associates Limited, a JobsTT partner.   If you want support in developing yourself and/or your team on this topic, please visit www.bpdassociates.com.