Description

Job Title: Customer Care Agent

Location: Port of Spain

Job Details:
 
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!

We are currently seeking a motivated and customer- focused individuals to join our call center team as Customer Care Agents. If you excel in communication and thrive in a fast-faced environment, we encourage you to apply!

Responsibilities:

• Answer incoming calls and emails and respond to customer inquiries in a friendly and professional manner.
• Provide detailed information about products, services, and promotions.
• Resolve customer issues and complaints efficiently, ensuring high customer satisfaction.
• Process orders, returns, and exchanges accurately.
• Maintain thorough and accurate customer records in the system.
• Collaborate with other team members and departments to resolve complex issues.
• Stay informed about product updates and company policies.
• Meet and exceed performance metrics related to call handling, customer satisfaction, and quality.

Requirements:

• Previous experience in a call center or customer service role, especially in retail, is advantageous.
• Excellent verbal communication and active listening skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and handle a high volume of calls in a fast-paced environment.
• Proficient in using computer systems and call center software.

Benefits:

• Monday to Friday scheduling - enjoy your weekends off!
• Competitive Compensation and Benefits Package
• Growth Potential: Be part of an expanding company with ample opportunities for career advancement and professional development.
• Collaborative Environment: Join a supportive and collaborative work culture where teamwork and innovation are celebrated.
• Global Exposure: Work with clients and teams from diverse backgrounds, gaining valuable international business experience

 
ARE YOU A GOSLING? LET’S FIND OUT!
At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you , come and join our team!

• Never Satisfied – Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome.
• Able to Grow, Eager – In order to get better, you must crave to learn…continually. You have a desire to always be learning, growing personally and professionally.
• Make Others Better – Simply put, for our business to survive and thrive, it will only happen if we all get better.  That means everyone at Bill Gosling, not just yourself. 
• Creativity and Innovation – Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes.
• Have Fun, Energetic – We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.  

 
WHERE ARE WE
Direct One Building, 
#74 Independence Square N 
Port of Spain 100203, Trinidad 
 
We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information