Description

POSITION PURPOSE:

Responsible for the capacity/patch management, maintenance and stability of the technological infrastructure administered on-site and off-site by the Solutions Architecture Department which includes administering operating systems problems; monitoring and optimizing system performance, assisting with the design and development of database, monitoring and improving database performance/capacity, and planning for future expansion requirements.

Responsible for performing all duties and functions with due care, attention, confidentiality, and integrity, consistent with the Group’s policies and procedures, health and safety standards and business continuity responsibilities while delivering ‘Best-In-Class’ customer service at all times.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Analyzes, guides and assists teams in Departmental projects to ensure compliance with project mandates
• Analyses system problems and initiates corrective action to ensure operational service and throughput are maintained at agreed levels upon escalation where necessary
• Performs capacity management (such as expanding or reducing system resources) on all relevant systems at primary, secondary and offsite locations to ensure that systems maintain the availability standards set out in the Department’s Balance Score Card
• Performs patch management such as applying operating system security patches on all relevant systems at primary, secondary and off-site locations to ensure adherence to internal security policies upon approval
• Administers systems backup (such as archiving and restoring of data) to ensure compliance with business continuity policies
• Administers operating systems and database applications to achieve the Balance Score Card standards
• Assists Management with design and development of database
• Implements approved production enhancements in accordance with the change release process to ensure compliance of all systems
• Administers preventative maintenance on systems in collaboration with Vendors to ensure maintenance of systems’ uptime in accordance with Balance Score Card standards
• Manages monthly password control process for critical users of banking applications in accordance with security compliance guidelines
• Installs, commissions and upgrades new and/or existing software systems, database systems to ensure adherence to updated versions/technologies as per vendor guidelines
• Creates/modifies templates for scripts and forms while ensuring bandwidth and browser compatibility using authorized software
• Advises and trains staff on technical strategies when using software and database systems, features and/or products inclusive of advanced or novel applications
• Ensures that the technologies, application and infrastructure architecture selected to support the business areas are consistent with the Group’s strategies
• Identifies and recommends third-party software and/or system solutions for enhancing system availability, maintenance and performance
• Administers the implementation of information technology security and contingency management policies, standards and guidelines and disaster recovery plans that support continuity for the Group
• Engages in marketing of the Group’s products and services
• Responds to customers’ requests, inquiries, incoming and outgoing calls, both local and foreign, in a courteous and timely manner consistent with operating standards and escalation to Manager where necessary
• Completes special projects and other related activities as assigned by the Manager

SUPERVISORY ROLE: Not Applicable 

SCOPE DATA: Not Applicable

REQUIRED QUALIFICATIONS:
EDUCATION:

• A Degree in Computer Science or Information & Communications Technology-related discipline
• Certification from accredited technical school in Database Management (MSSQL), Linux, Unix, and Windows Operating Systems and Virtual Server environment management (VMWare) will be an asset.

EXPERIENCE:

• A minimum of two (2) years experience in an ICT related environment

REQUIRED COMPETENCIES:

• Strong oral & written communication and time management skills
• Ability to use initiative, work independently and exercise sound judgment
• Ability to read, analyze, interpret, and use complex/technical documents and forms
• Strong interpersonal, team work and conflict resolution Skills
• Analytical, conceptual and problem-solving skills
• Ability to maintain a detailed knowledge of generally available communications software, hardware, media services and facilities
• Indepth knowledge of database management and data communications concepts
• Professional Deportment
• Proficiency in Microsoft Office Suite
• Knowledge of the Group’s Operating Software Systems, Products and Services

SPECIAL REQUIREMENTS:

• Ability to work outside of normal working hours including weekends and Public Holidays