Description

1. Network Management: Design, implement, and maintain computer networks including LAN, WAN, and intranet systems.
2. Server Administration: Install, configure, and manage servers (both physical and virtual) including operating system installation, updates, and security patches.
3. User Support: Provide technical support to end-users, troubleshooting hardware and software issues, and assisting with system setups and configurations.
4. Security Management: Implement and maintain security measures such as firewalls, antivirus software, and intrusion detection systems to protect against cyber threats. Protect the Company’s I.T. assets, including but not limited to, information, documents (electronic and printed), communication links, systems, software, databases, data room, hardware and network, configurations, and settings, to safeguard Company's profitability, competitive advantage, jobs, reputation, customer confidence and the good relations with internal and external parties.
5. Data Backup and Recovery: Develop and implement data backup strategies to ensure data integrity and perform regular backups.
6. Software Deployment: Oversee the installation, configuration, and maintenance of software applications across the organization.
7. Documentation: Maintain documentation for network configurations, system procedures, and troubleshooting guides.
8. Vendor Management: Coordinate with external vendors for procurement of I.T. equipment and services and manage vendor relationships.
9. Policy Development: Develop and enforce I.T. policies and procedures related to security, usage, and compliance.
10. Training and Education: Provide training sessions for employees on new software or technology tools and conduct cybersecurity awareness training.
11. Execute all relevant responsibilities as outlined in the Roles, Responsibilities and Authorities Matrix (MT-GM-004) to ensure compliance with the Integrated Management System (IMS).
12. Perform any other related duties that may be assigned.

• A Bachelor’s Degree in Information Technology, Information Systems or any other related discipline from a recognized institution.
• Bilingual capability in Spanish/English will be an asset.
• I.T. Related Project Management Certification will be an asset.

• A minimum of five (5) years’ experience in I.T. / managing Information Systems.
• Knowledge of ICT Networking (Cisco, switching and routing, wireless, DHCP, DNS, SMTP, firewall, Active Directory), PBX, handheld scanners, camera systems, servers, NAS, attendance system, data backup, UTP cabling, optical fiber, I.T. Security, service desk support.
• Knowledge and experience with IBMi and Infor ERP Lx (former BPCS Business Planning and Control System) will be an asset.
• Knowledge of computer programming (.NET, VBA and RPG) and database management (Microsoft SQL Server and IBMi DB2) will be an asset.
• Experience managing I.T. projects.

• Proficient in Microsoft Office Suite
• Strong written / verbal communication
• Strong presentation skills
• Ability to build and maintain positive, constructive relationships; networking
• Report writing
• Strong analytical skills
• Self-motivated
• Proactive
• High attention to detail
• Innovative
• Continuous Improvement
• Ability to influence
• Critical thinking
• Independent decision making
• Solution oriented / problem solving
• Strong planning & organization
• Confidential
• Ability to multi-task and work in a fast-paced environment
• Initiative
• Prioritization & deadline oriented
• Professional

• All team members
• Internal Auditors
• External Auditors
• Suppliers
• Regional team members
• External Contractors

• Extensive sitting & repetitive motions
• Extensive use of computers
• Occasional exposure to dusty environment
• Occasional exposure to noise
• May work extended or unusual hours
• Driving to external meetings or other locations when required
• Manual Handling

• Operates with honesty and integrity, demonstrating high ethical and professional standards
• Generates trust and credibility in interactions with fellow team members, customers, suppliers, government agencies and the community
• Is respectful and fosters sincere collaboration
• Makes appropriate and reliable decisions
• Is determined in the face of challenges
• Has a passion for excellence
• Customer Service oriented
• Is innovative, challenges the status quo and aims to add value to the Company’s operations
• A team player