Description

• Answers and directs all incoming telephone calls to the appropriate staff or departments, between the Administrative Office, internal departments, and retail stores, maintaining a high level of professionalism and courtesy.
• Provide customer care support on the 800-2020 line. This will include booking Value Optical patient appointments in Maxim Eyes.
• Accurately records and transmits caller messages to the relevant persons and departments, as required.
• Receives, sorts, screens incoming mail and distributes to the relevant individuals and departments.
• Performs general administrative duties, as assigned.
• Any other duties as assigned by the Human Resource Officer of Value Optical Limited.

• Promptness in answering multi-line telephone line system in a warm and professional manner and direct incoming calls to the relevant staff. -Answer all incoming calls by the second ring.
• Answer phone to be checked 3 times daily and messages promptly disseminated to relevant staff/department.
• Accurate entry of patient records and appointments in Maxim Eyes.

• Minimum of two (2) years' experience as an administrative assistant OR two (2) years' experience in an office environment with exposure to broad administration duties
• Post-secondary education in a related field
• General proficiency in the use of computers and comprehensive skills in MS Office suite (Word, Excel, PowerPoint and Outlook)
• Proficiency in the use of general office equipment
• Excellent ability to communicate verbally and in writing
• Exceptional interpersonal skills, proven ability to work collaboratively as part of a team
• "Customer Service" oriented
• Ability to discreetly handle sensitive and confidential information

• Customer Centric
• Proactive
• Communication
• Integrity/ Trust
• Results Oriented          
• Detail Oriented  
• Supportive   
• Collaboration/Teamwork
• Flexible
• Organisational Skills