Description

• Lead, motivate, and manage the day-to-day operations of the retail stores, including overseeing opening and closing procedures, maintaining inventory, and ensuring the store is in top condition.
• Manage staff schedules, performance reviews, and day-to-day employee interactions to maintain operational efficiency.

• Implement strategies to increase stores revenue, including promotional activities, new product launches, and customer retention initiatives.
• Monitor stores performance and develop plans for improving underperforming areas, ensuring profitability and growth.

• Deliver outstanding customer service that aligns with the brand values of iWorld, ensuring every customer has a positive shopping experience.

• Assist with recruitment process and onboarding of new team members, ensuring they align with iWorld’s values and customer service standards.
• Conduct regular training sessions to improve staff product knowledge, customer service skills, and sales techniques.

• Oversee store displays, ensuring product placement aligns with company standards, promotional plans, and customer expectations.
• Ensure that the store is clean, organized, and visually appealing, creating an inviting atmosphere for customers.

• Oversee inventory management, including regular stock counts, replenishment, and product rotation.
• Coordinate with the supply chain team to ensure that product deliveries are accurate and timely.

• Prepare reports on store sales and inventory to make data-driven decisions that support store objectives.
• Handle all administrative tasks related to the store, including payroll, employee attendance, and compliance with health and safety regulations.