JOB OVERVIEW
Responsible maintaining positive tenant relations to residential tenants of residential facility.

MAIN DUTIES AND RESPONSIBILITIES
This role will include a variety of tasks including the following:

• Market the community and the commercial & retail units for sales and rent.
• Prepare, process and sign all leases and related items.
• Collect rents, utility bill assessments, and handle delinquent accounts to ensure funds are collected within agreed timeframe stated on leases.
• Maintain all necessary records of all financial transactions for the community.
• Handle all details with move-ins and move-outs. Perform a complete walk through for assessment of damages to the interior and exterior of the home and site.
• Ensure that the tenants are provided a clean, safe, and well maintained community.
• Work within the established budget and notify the property manager of variances from the budget.
• Work with residents to ensure positive tenant and community relations.
• Report accidents and emergency situations to the property manager immediately and prepare and file the proper reports.
• Continually inspect the property, recording deficiencies and notifying the tenant to take corrective action and monitor progress.
• Assist with the establishment of property improvement plans to bring the community to a high standard of appearance, serviceability and durability.
• Update and maintain all required database information using YARDI system.
• Work closely with tenants/owners to ensure positive tenant and community relations.
• Co-ordinate community marketing events within common areas.
• Assist with the delivery of Europa objectives in line with ‘Employer of Choice’ status
  
  

Facilities

• To provide quantifiable expertise in the management of facilities management services to include at least the following areas of expertise: cleaning, waste management, building and civil engineering services.
• To ensure that all life safety systems, security & communications systems are maintained to the appropriate standards/specifications and are operational during trading hours.
• The building fabric/finishes are cleaned, maintained & repaired to ensure that the aesthetics of the centre maintain a quality environment.
• To forward plan asset and fabric lifecycle replacement programmes with sustainable solutions -  PPM programme to be developed and enhanced.
• Ensure that the performance of contractors for the site meet the high standards expected, by setting clear objectives and regular reviews of progress.  
• Contribute to the Centre Business Plan and monitor onsite performance to meet objectives.
• Ensure departments meet with legislation and comply with Corporate and internal policies and procedures
• Control and authorisation of the facilities department, ensuring budgets are appropriately managed.
• Input into the creation of department budgets and manage accordingly.
• Assist retailers/ tenants in the event of an emergency breakdown or malfunction, which affects the safety or comfort of other retailers and/or customers.
  
  QUALIFICATIONS AND EXPERIENCE
• Essential:
• Certified Community Manager.
• Sales/ Marketing experience.
• Lease preparation and management experience.
• Detailed understanding of property maintenance standards.
• Educated to min of diploma standard in property management or related field.
• Excellent financial and business awareness skills to operate and monitor budgets and to introduce new business.
• Ability to produce reports, business cases, and management information in a succinct and timely manner. 
• A sound understanding of ISO and Health and Safety Standards.
  
  Desirable:
• A degree in a business, management, property or related subject.
  
  
  COMPETENCIES
• Ability to plan and prioritize own workload to deadlines
• Competent in the use of Microsoft Word, Excel, PowerPoint
• Excellent verbal and written communication bi-lingual skills (Spanish / English)
• Strong customer focus in identifying, meeting and exceeding the needs of customers with a proven track record of achievement.
• Excellent interpersonal skills
• Excellent networking and relationship building skills (internal and external)
• Ability to manage competing priorities and key stakeholders
• Responsible for the investigation of any third party complaints or claims relating to Health & Safety with the relating procedures of insurance, public liability and property.