The Customer Service Repersentative will provide professional customer service and sales support within a fast-paced hardware retail environment. The role requires an articulate, computer-literate and professional individual who is comfortable interacting with customers, understanding their needs and providing appropriate assistance with hardware products and related purchases.

Previous experience in hardware, retail sales or customer service is required, with direct hardware industry experience considered a strong advantage. The successful candidate should have a genuine understanding of the day-to-day requirements of a hardware retail operation, which extends beyond cash register duties to include customer assistance, product knowledge, stock handling, merchandising and supporting general store operations.

The position may involve standing for extended periods, lifting, moving and handling merchandise, organizing stock and performing other physical duties associated with a hardware retail environment. Candidates must therefore be physically capable of safely performing the essential duties of the position.

The role requires a dependable and committed individual who can consistently meet assigned work schedules. Candidates must demonstrate the ability to work shifts, weekends, public holidays and other scheduled periods as required by the business. Reliable transportation arrangements and realistic availability are important considerations for the position.

Key Responsibilities

1. Customer Engagement & Support: Greet customers warmly in-store and via telephone/email, providing prompt, courteous, and knowledgeable assistance regarding product availability, pricing, and store policies.

2. Order Processing & Quotations: Prepare accurate product quotations, process special orders, and coordinate with the sales and warehouse teams to ensure seamless order fulfillment.

3. Product Guidance: Help customers navigate hardware, plumbing, electrical, and tool departments, offering basic guidance or connecting them with specialized floor experts.

4. Issue & Complaint Resolution: Handle customer returns, exchanges, or complaints with patience and diplomacy, working swiftly toward satisfactory solutions in line with company guidelines.

5. Administrative & Counter Duties: Maintain organized customer logs, update client account information, and assist the front-end team with administrative tasks as needed.

6. Store Merchandising Support: Ensure product displays, pricing tags, and promotional materials in customer-facing areas are neat, clear, and accurately maintained.

Job Requirements & Qualifications

1. Education: Minimum of a Secondary School Education (CXC/CSEC passes in English Language and Mathematics are required); a tertiary diploma or certification in business or customer service is an asset.

2. Experience: Minimum 1 to 3 years of proven experience in a customer service, retail sales, or call center role—preferably within a hardware, construction, or wholesale distribution environment.

3. Technical Skills: Comfortable using computerized POS systems, inventory lookup tools, and Microsoft Office Suite (Word/Excel).

4. Core Competencies: Excellent verbal and written communication skills; strong problem-solving abilities and emotional intelligence; patient, positive, and service-oriented attitude.

5. Availability: Must be able to work standard retail hours, including Saturdays as scheduled. Must reside in Trinidad and be legally authorized to work locally.