Position Overview

The Group Systems & Support Specialist provides primary technical support and systems administration duties across all group companies. Reporting directly to the Group Network & Systems Administrator, the incumbent is responsible for resolving user incidents, configuring Veeam backups, conducting enterprise backup monitoring, administering Active Directory, managing file share permissions, maintaining network hardware, and supporting Ubiquiti wireless infrastructure. 

This role requires a hands-on IT professional who balances end-user support with systems administration duties, including Windows Server management, DNS/DHCP configuration, and routine disaster recovery testing across multi-site operations. 

Key Responsibilities

1. Technical Support & End-User Operations

• Provide Tier 1 and Tier 2 technical support for hardware, software, operating systems, and network connectivity across all group subsidiaries. 

• Provision, configure, and deploy desktop computers, laptops, mobile devices, and peripherals for onboarding employees. 

• Manage user onboarding, offboarding, IT asset logging, and hardware maintenance schedules. 

• Log, track, and resolve helpdesk tickets within established service level agreements. 

2. Systems Administration, Active Directory & File Permissions

• Administer Active Directory Domain Services (AD DS), including user creation, password resets, organizational unit management, and Group Policy Object (GPO) applications. 

• Demonstrate strong knowledge of Windows Server environments, managing DNS lookup zones, conditional forwarders, and DHCP scope reservations. 

• Configure, audit, and maintain file share permissions, NTFS security controls, and mapped drives across group shared storage environments. 

• Assist with routine Windows Server maintenance, OS patching, and system updates. 

3. Enterprise Backup Monitoring & Disaster Recovery

• Install, configure, and maintain Veeam backup agents on server endpoints and critical workstations. 

• Execute enterprise-level backup monitoring, daily job status verifications, and incident remediation for failed backup routines. 

• Perform scheduled disaster recovery testing, data restoration simulations, and system recovery validation adhering to the 3-2-1-0 backup framework. 

• Ensure backup tasks adhere to corporate data retention policies and recoverability targets. 

4. Ubiquiti Network & Wireless Administration

• Assist with the physical deployment, adoption, and management of Ubiquiti UniFi access points, switches, and network hardware. 

• Troubleshoot wireless connectivity, signal dropouts, and local network performance issues across all office sites. 

• Perform basic cable testing, switch port configuration, and VLAN verification under the guidance of the Group Network & Systems Administrator. 

Qualifications & Experience

Education & Experience

• Associate Degree or Bachelor’s Degree in Computer Science, Information Technology, or a related field from an accredited institution. 

• Minimum of 3 to 4 years of direct experience in IT technical support and systems administration. 

• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and NTFS file share permissions. 

• Direct experience in enterprise-level backup monitoring, Veeam agent management, and disaster recovery testing. 

• Hands-on experience administering Ubiquiti UniFi networks and resolving connectivity issues. 

Professional Certifications (Preferred / Highly Regarded)

• CompTIA A+ / Network+ / Security+. 

• Microsoft Certified: Windows Server 

• Ubiquiti UniFi Network Specialist training. 

Technical Skills Matrix

Working Conditions & Travel

• Location: Primary office located in Trinidad; required to perform site visits across subsidiary operations in Trinidad (and regionally when required). 

• Mobility: Must possess a valid Trinidad & Tobago Driver's License and access to a reliable personal vehicle. 

• Flexibility: Must be willing to work outside standard operating hours (nights/weekends) for scheduled system maintenance or emergency support.