Position Summary

The High End Customer Service Representative will provide professional customer service and sales support within a fast-paced hardware retail environment. The role requires an articulate, computer-literate and professional individual who is comfortable interacting with customers, understanding their needs and providing appropriate assistance with hardware products and related purchases.

Previous experience in hardware, retail sales or customer service is required, with direct hardware industry experience considered a strong advantage. The successful candidate should have a genuine understanding of the day-to-day requirements of a hardware retail operation, which extends beyond cash register duties to include customer assistance, product knowledge, stock handling, merchandising and supporting general store operations.

The position may involve standing for extended periods, lifting, moving and handling merchandise, organizing stock and performing other physical duties associated with a hardware retail environment. Candidates must therefore be physically capable of safely performing the essential duties of the position.

The role requires a dependable and committed individual who can consistently meet assigned work schedules. Candidates must demonstrate the ability to work shifts, weekends, public holidays and other scheduled periods as required by the business. Reliable transportation arrangements and realistic availability are important considerations for the position.

Key Responsibilities

1. Point-of-Sale Transactions: Process cash, Linx (debit), credit card, and account payments accurately using the company's POS system.

2. Customer Service: Greet customers warmly, answer basic front-desk inquiries, handle returns or exchanges professionally, and provide a pleasant checkout experience.

3. Cash Management & Balancing: Conduct register floats, securely handle cash drawers, perform accurate end-of-day sales reconciliations, and balance daily takings against system reports.

4. Storefront & Counter Maintenance: Keep the checkout area clean, organized, and stocked with necessary bagging supplies, receipt rolls, and impulse-purchase items.

5. Cross-Department Support: Assist floor staff with price checks, basic customer assistance, or answering phone calls during peak operating hours when needed.

6. Security & Loss Prevention: Adhere strictly to company cash handling policies, verify currency authenticity, and report any discrepancies or suspicious activities immediately to management.

Job Requirements & Qualifications

1. Education: Minimum of a Secondary School Education (CXC/CSEC passes in Mathematics and English Language are required).

2. Experience: Minimum 1 to 2 years of proven experience working as a cashier, retail sales associate, or customer service representative—preferably within a hardware, retail, or fast-paced commercial environment.

3. Technical Skills: Familiarity with computerized Point-of-Sale (POS) systems and basic proficiency in Microsoft Office or inventory lookup software.

4. Core Competencies: Exceptional honesty and reliability; strong numerical accuracy and cash-handling skills; friendly, polite, and patient customer service demeanor.

5. Availability: Must be able to work flexible retail hours (including Saturdays/weekdays as scheduled). Must reside in Trinidad and be legally authorized to work locally.